How the Public Make Contact with the Police
Today making the best use of technology is high on the agenda in UK policing. Senior officials are continually looking at ways in improving their use of technology, in order to keep more officers on the streets, aid in their investigations as well as
making it easier for the public to report incidents and crime.
We spoke to Mark Burns-Williamson, Chair of the Association of Police and Crime Commissioners on the use of technology in the reporting and management of crime.
People use technology in their everyday lives now and there is an expectation from the public that the police are making the best use of technology.
The way in which citizens are reporting crime is changing as well as a huge strain felt on the 999 and 101 telephone systems – meaning that police forces across the UK are looking at ways in which they can provide better contact services to citizens
through the use of technology.
Much like other service providers with a public contact need, the police must look at more ways in which the public can digitally make contact whether be online, via instant messaging applications or by other means.
This interview is part of our Policing Spotlight series where we explore key issues relating to policing in the UK, with senior law enforcement figures. To view the video interview and follow the series, visit our Policing Spotlight