In summary:
- CCMonth 2025 champions human-centred transformation, expanding its focus from customer-centricity to include citizen and colleague-centricity across public and private sectors.
- This year’s theme, “Beyond the AI hype: putting people first,” highlights the importance of aligning digital innovation and AI with real human needs to drive meaningful change.
- Throughout November, CCMonth will host webinars, roundtables, and share practical resources, helping organisations embed people-first strategies into everyday operations.
For the past three years, Customer Centricity Month has been a cornerstone in our calendar - a space for exploring how organisations can design better experiences, deliver meaningful transformation, and keep people at the heart of everything they do.
Over time, it’s become a trusted platform for sparking conversations about customer experience, service design, and digital transformation, bringing together voices from across industries to share insights, challenges, and success stories.
But as these conversations have evolved, one thing has become clear:
‘Customer centricity’ doesn’t tell the whole story anymore.
Because today, the organisations we work with serve people in many different ways - some are focused on customers, others on citizens, and many are looking inward to support their colleagues.
How we’re changing
The common thread for all organisations is a focus on the human at the heart of every interaction - whether they’re buying a service, using a public platform, or improving internal systems to create a better employee experience. By combining that insight with the right technology, we can turn ambition into meaningful, people-focused outcomes.
That’s why this year, we’re evolving the name of our series to reflect that reality. Welcome to CCMonth – where the ‘C’ represents the many perspectives that matter:
Customer centricity: for private sector organisations focused on digital transformation and exceptional customer experience.
Citizen centricity: for public sector teams designing inclusive, human-centred services that citizens can trust.
Colleague (or Civil Servant) centricity: for organisations building cultures and systems that empower their people.
By broadening the name, we’re recognising the full spectrum of human-centred transformation, and reinforcing the universal truth that successful change is always people-first.
Why people-first transformation
People-first transformation isn’t just good practice - it delivers better outcomes. By focusing on the humans behind every service, organisations can:
De-risk innovation through early testing and feedback,
Realise benefits faster by investing where it matters most,
Increase adoption with solutions people trust and understand,
Embed inclusivity - a critical challenge across government and public services,
Continuously improve, releasing more value over time.
In short, when you start with people, transformation is faster, smarter, and more sustainable.
Why this matters now
2025 is a defining year for digital transformation. The AI Playbook for Government and the wider public conversation around responsible AI make one thing clear: technology can only deliver real value when it’s anchored in human needs.
That’s why this year’s CCMonth will explore the theme:
Beyond the AI hype: putting people first.
We’ll bring together leaders from across the public and private sectors to share how they’re delivering transformation that’s ethical, inclusive, and focused on impact.
What to expect
Throughout November, we’ve put together an exciting programme of events designed to inspire, inform, and share practical insights on people-centred transformation.
Alongside the live sessions, we’ll be launching practical thought-leadership and tools to help organisations embed human-centricity in their day-to-day work.
We’re partnering with Digital Leaders to ensure our events reach public sector audiences and create opportunities for meaningful discussion with senior leaders across government.
Take a look at our events programme and sign up today:
Join us at CCMonth 2025
This is more than just a new name. It’s a renewed commitment to what matters most: building services, experiences, and organisations that truly serve people - whoever they are.
Join us this November for CCMonth 2025 and be part of the conversation on how to deliver transformation that goes beyond the hype.
CCMonth 2025 is a true collaboration across our business - brought to you by Sopra Steria, in collaboration with our consulting team in Sopra Steria Next, and our strategic design studio, CXPartners.
By combining these capabilities, CCMonth becomes more than an event - it’s a joined-up view of how to deliver responsible, people-centred transformation that connects strategy, design, and delivery.