As with any digital transformation, it’s critical to get the views of the service’s users. Without those important opinions, it isn’t possible to create truly user-centric journeys. This is certainly true when looking at border management.
To get an insight into what service users think about interactions at the border, we conducted a survey of 1,020 representative UK citizens. The results were really intriguing, indicating that on the whole people were unhappy with their recent border experiences, and that they were willing to use technology and provide their data to improve things. Take a look at the infographic below to discover the key numbers.
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Read more about the survey results in IBMATA’s Border Management Today magazine here.