Success Stories

Client Stories

Reimagined citizen-centric Social Security services

Sopra Steria has been working with Scottish Government’s Social Security Directorate to deliver digital benefits applications since 2017.

Sopra Steria transforms the Financial Conduct Authority’s (FCA) regulatory data submission for over 120,000 users

Driving improved user experience and significant efficiencies for the FCA

Creating an online pension drawdown journey for Hargreaves Lansdown

Our centre of excellence utilises the specialist capability that exists in our CX practice called cxpartners. The resources and capability within cxpartners are focused on user centred design, transforming organisations, services, and products by making them more customer centric.

Identification and Verification - Northern Ireland Prison Service

Our innovative approach has transformed how the client manages the movement of prisoners in its high security environments. Prisoners are empowered to move securely within prison buildings independently, freeing up time for staff to focus on rehabilitation.

Enabling the expansion of an innovative telehealth initiative through an expert procurement process

NHS Liverpool CCG has been at the forefront of implementing telehealth for patients with chronic obstructive pulmonary disease (COPD), chronic heart failure and diabetes. 

Saving the NHS millions – achieving huge economies of scale while demonstrating both innovation and best practice in business efficiency

As the world’s largest publicly-funded health service, the NHS offers a comprehensive system of healthcare for all UK residents. It employs over 1.7 million people and deals with around 1 million patients every 36 hours.

Norfolk and Norwich University Hospitals Foundation Trust: Weekly Payroll helps cut agency spend

With NHS providers spending more than £5bn a year on temporary staff, providers like Norfolk and Norwich University Hospitals Foundation Trust (NNUH) have partnered with NHS Shared Business Services (NHS SBS).

A ten year partnership with Her Majesty’s Passport Office

Sopra Steria and HMPO have enjoyed a successful partnership spanning over a decade, making sure the service is delivered to a consistently high standard. Sopra Steria provides frontline and support services across all seven passport locations, with robust quality measures and accuracy in data verification and validation.

Using Digital Ethics to build trust with Harrow residents

How Harrow Council has benefitted from expert support to build trust and demystify Digital Ethics.

How the Borough of Broxbourne Council emerged as a digital innovator

Just outside the M25, north of London, a digital innovation has taken place that could form a blueprint for the future of public services.

From stress to success for missed bin reports

How Sopra Steria transformed one of Broxbourne Council’s most painful customer and staff experiences into a 24/7 automated success story.

Airbus - First flight of the A350 XW

The first flight of the new Airbus A350 XWB, on 14 June 2013, was widely hailed at this year’s Salon du Bourget air show. The Sopra Steria Aeroline  teams played an active role in this success.

Airbus - Creating value from IT project management

Transforming IT project management with a focus on continuous improvement based on performance measurement and benchmarking.

Measuring suppliers’ performance towards industrial excellence

Sopra Steria Consulting collaborates with Airbus Procurement Operations to improve the Airbus supply chain – enabling its strategic suppliers and meeting its increased delivery commitment.

Cloud First Strategy: how Sopra Steria is supporting Veolia's digital transformation

The global leader in optimised resource management (water, energy, waste management, etc.), Veolia began its Digital Transformation in 2015, by modernising its workstations and digitisating its service offers.

Designing the new omnichannel strategy for an international non food retailer in Italy

The Client is currently the largest omnichannel distributor of consumer electronics and household appliances by number of outlets in Italy.

Offer customers online grocery shopping with home delivery in Italy

The Client is a Supermarket chain which specializes in smaller size retail locations enabling the company to deliver both the assortment and quality assurance characteristic of large distributors and the experience of a local shop.

Cegedim Rx - Improving delivery to UK retail sector

Healthcare solution provider transforms its ability to introduce new product features and reduce delivery costs without compromising quality.

CegedimRx UK sought a delivery partner to augment its IT capabilities and explore new technologies in the development of next generation healthcare solutions.

How Sopra Steria is supporting the digital transformation for the railway stations of ADIF

The future of railway stations, as key components of the city, needs to be reviewed with a systematic approach. The railway station should serve as a well-connected and “centre of gravity” for the daily life of citizens, fostering commercial and social ties under a feeling of security.

Leading UK Retailer

Enabling consistency and cost reduction with fine-tuned and standardised processes, through the implementation of the Oracle Retail Merchandising System.


Leading UK digital fashion retailer

Collaborative transition of a leading UK fashion retailer's back-end mainframe to reside within IBM’s zCloud environment, reducing risk, providing resilience, enabling demand flexibility and providing disaster recovery.

Leading UK digital fashion retailer

Transforming IT support and rolling out new technologies to transition a leading retail group into a digital-first organisation that delights its customers.

Securing the loyalty of a telephony giant’s customers

SFR (Société française du radiotéléphone) is a French telecommunications company that provides voice, video, data, and internet telecommunications and professional services to both consumers and businesses.

Delivering an innovative offshore BPO service – which was a UK first

Morrison Utility Services (MUS) is the UK’s leading utility services provider. It works with blue chip utility companies across the electricity, gas, rail, telecoms and water sectors on the upgrade and maintenance of their infrastructure and networks – including electricity substations, water and gas pipes, electricity and telecoms cables and metering.

Achieving a 70% cut in data entry costs

We worked alongside MUS to create 150,000 Safe Dig packs, and have introduced ground-breaking Robotic Process Automation (RPA) technology to automate manual work.

Powering mission critical, joined-up emergency services in Kent

Kent Fire and Rescue Service (FRS) is responsible for delivering fire and rescue services to more than 1.8 million people in Kent.

Supporting Royal London in transforming its closed book business by optimising the legacy technology estate

Sopra Steria has been working with Royal London Group since June 2014 to deliver application management and development services across its life and savings closed book business. During that time we have delivered a high volume of change, enabling considerable Total Cost of Ownership (TCO) savings for key business services, as well as reducing delivery and business risks. Our high quality delivery has been achieved via a cost optimal delivery model, utilising both UK on-site and Indian off-shore resources.

Delivering Edelia’s Digital Transformation Roadmap

Edelia is a specialist provider of innovative digital energy solutions in France. A subsidiary of EDF, Edelia is pioneering the SmartHome services market, delivering a range of solutions that reduce energy usage, save time, money and resources.

Pioneering digital working for the French Government with ClaudIA

As part of the French Government’s ongoing transformation, the Ministry of Finance (MoF) replaced its diverse information systems with a single solution – Chorus. 

Delivering remediation solutions and support for a large UK retail bank

Our client’s remediation programmes required significant and rapid scaling in order to correctly process the many thousands of complaints received per week for PPI and 3rd party insurance products.

Addressing the many objectives and challenges of a leading UK retail bank

Our client – originally launched as a joint venture with an established high street bank – decided to end the long-term partnership so that it could trade independently; its products and services were currently available via many channels including in-store, by telephone and online.

Transition of application management service to a flexible model, built on offshore service delivery

The Financial Conduct Authority (FCA) undertook an effectiveness review of its Information Systems (IS) organisation that identified a need for service transformation. The review assessed the structure, activity levels, costs and quality of service measured against market best practice. It also assessed the FCA’s existing use of third party IT suppliers for the provision of IS/IT services.

Providing application development services for key regulatory systems

The Financial Conduct Authority is the UK’s largest financial regulator. It has to adapt to European Union legislation, which drives many new policies including the Alternative Investment Fund Managers Directive (AIFMD) that aims to harmonise the regulation of alternative investment funds and of their fund managers, throughout the EU.

Enhancing safety and efficiency with SafeDig

Morrison Utility Services (MUS) is the UK’s leading utility services provider.

Delivering GDPR best practice to reduce regulatory risk

SpareBank1 is Norway’s largest regional bank, and the second largest Norwegian-owned financial institution.

Delivering flexibility and agility with a global mobile banking platform

BBVA (Banco Bilbaoe Vizcaya Argentaria) is a Spanish based multinational banking group. One of the largest financial institutions in the world, it has a major presence in Spain, Mexico, South America, US and Turkey.

Delivering a scalable cloud-based regulatory reporting platform

The UK financial regulator is responsible for monitoring standards, behaviour and activity across the financial services market in the UK. The regulator regularly introduces new legislation to catalyse banking reform, ensuring governance and compliance to protect the public and promote fair competition.

Boosting the fight against crime with advanced biometrics

Norwegian Police sought to modernise and improve its old system for fingerprint identification. It’s new automated fingerprint identification system (AFIS) needed to deliver faster and better searches through simplified and automated processes.

Achieving the highest customer service scores ever

Affinity Water is the largest water-only supplier in the UK and is committed to delivering a high quality water service to all its customers.

Providing application development and support services for easyJet’s business-critical operating systems

EasyJet is Europe's leading low-cost airline; it operates more than 200 aircraft on over 600 routes across 30 countries, and serves over 57 million passengers a year.

Creating a customised multichannel CRM tool

Bouygues Telecom, a subsidiary of the Bouygues Group, is the third-largest landline and mobile telephone operator in France.

Applications portfolio project management benefits from best practice IT governance framework

Transforming IT project management with a focus on continuous improvement based on performance measurement and benchmarking.