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The future of railway stations needs to be reviewed with a systematic approach. The railway station should serve as a well-connected hub and center for the daily life of citizens, fostering commercial and social ties under a feeling of security.
What you should know
The Administrator of Railway Infrastructures (Adif), is a state-owned company that answers to the Ministerio de Fomento. Adif plays a leading role in promoting the railway sector, working towards converting it into the main mode of transport and facilitating access to the infrastructure under fair conditions.
Adif is in charge of administrating rail infrastructures (tracks, stations, freight terminals, etc), managing rail traffic, distributing capacity to rail operators and the collection of fees for infrastructure, station and freight terminal use.
This is underpinned by a strong sense of social responsibility and commitment to the wider public, founded on ethical principles that guide both our management practices and our role in society. Transparency and open dialogue with our stakeholders are at the heart of this approach. Our aim is to take an integrated approach that ensures our activities contribute to sustainable development.
Advantages
- Clear roadmap to transform +1,400 stations.
- Improve their data driven and customer orientation.
- Increase customer satisfaction.
Railway stations play a key role in the rail transport system and must meet the needs of both passengers and those meeting or seeing them off. This includes providing accessible facilities, making effective use of the different spaces within the station, and delivering essential rail services such as information, ticket sales and customer support.
Beyond providing rail services, Adif aims to make these spaces available to the wider public. Through its Open Station Programme, it supports a range of cultural activities, art initiatives and social awareness campaigns, while also creating welcoming public spaces within its commercial areas.
Digital transformation: a new concept of railway station mabe by people and for people
Adif considers stations a key part of the rail transport system, where the needs of both passengers and those meeting them must be taken into account. This includes ensuring accessibility, making effective use of station spaces and providing essential rail services.
With this in mind, Adif launched its Digital Transformation Plan to improve the experience for passengers while enabling stations to be managed more efficiently and effectively.
The objective of the three-year project is to define a clear roadmap for transforming passenger stations into “smart” stations.
Sopra Steria Spain is leading a team of experienced consultants from across the business, bringing together expertise in Business Strategy, Technology and Organisation, and Digital Acceleration. The team will work closely with those responsible for the project at Adif.
The project has been organised into two different phases:
Digital Transformation Plan (DTP): This phase was completed in December 2018. Its main outputs included a digital maturity assessment, a technology assessment, the identification and launch of quick wins, a change management plan, and a roadmap of digital initiatives.
Digital Transformation Office (DTO): This phase supported ADIF with the implementation of the Digital Transformation Plan until 2021.
The DTA gave support to ADIF in the roll out of the digital transformation plan
The DTO plays a strategic role in the implementation of the Digital Transformation Plan. Once the first version of the DTP and the scope of the Office have been defined, the necessary mechanisms are established to support its operation.
The process is designed to be agile and flexible, allowing the DTO to adapt to changes resulting from the transformation itself, whether these arise from within the organisation or from external factors.
DTO, led by Sopra Steria, was in charge of:
- Maintaining the alignment of the Digital Transformation Plan with the ADIF strategic objectives.
- Launching and supporting the delivery of the initiatives.
- Governance initatives.
- Continuous improvement.
The main processes involved in their its definition are:
- Reception of new initiatives: first analysis of them.
- Launch initiatives included in the roadmap
- Proofs of Concept.
- Control and monitor the Plan.
- DMA Analysis.
- Change Management.