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Background
M Group Services is the leading essential infrastructure services provider operating within water, energy, transport and telecommunication sectors across the UK & Ireland.
The challenge
M Group Services prepares 150,000 SafeDig packs every year to support its work in renewing, refurbishing and maintaining utility infrastructure and networks. The packs contain detailed plans and drawings showing the location of underground
services, such as gas or water pipes. Heavily labour intensive to produce, they ensure that appropriate planning and safety precautions are taken before excavation work takes place.
The solution
We worked alongside M Group Services to create 150,000 SafeDig packs, and have introduced ground-breaking Robotic Process Automation (RPA) technology to automate manual work. Our software robots have been developed to retrieve asset location information and handle
the high volume, repeatable tasks.
The results
By working in partnership with M Group Services, we’ve been able to deliver the following results:
- The software robots have enabled us to increase processing accuracy to 100%
- M Group Services is now able to deliver SafeDig packs with zero defects
- Faster, more accurate throughput (with the potential to cut data entry costs by up to 70%) is leading to reduced response time for delivery requests
When compared with a daily average of 580 SafeDig packs produced by human hand, RPA has, to date, demonstrated the capacity to produce an average of 800 packs per day – with the potential for more if required.
Director of Business Process Improvement, M Group Services