Client Success Stories

 

Our success is determined by what we enable our clients to achieve. Discover how we help organisations meet their objectives in our client success story library. 

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Supporting the Scottish Government’s aspirations to becoming an Ethical Digital Nation
We’re delighted to have worked with the Digital Citizen Unit to most effectively advance Scotland’s Ethical Digital Nation ambitions.

The Agriculture Middleware Strategy passes its first inspection
We're delighted to have been part of the successful migration of the Agriculture and Rural Economy’s (ARE) Livestock Inspection System to a new technology platform.   

Designing the future experience for existing mortgage customers at a leading European bank

We’re delighted that we successfully helped our client create a vision for future services using a human centered design approach to meet their customer and client goals through a 3-year transformation.

Delivering successful change and continuous improvement at a UK high street bank
We’re delighted that we were able to help our client, a UK high street bank to identify a 75% efficiency saving opportunity with their secured collections operations. 

Delivering digital transformation with the Scottish Government

Sopra Steria has partnered with the Scottish Government Digital Transformation Service, supporting 20 different departments and executive agencies in their transformation journey.   

Supporting prison transformation

Working closely with the Northern Ireland Prison Service (NIPS), Sopra Steria has developed a suite of mobile device apps, transforming and digitising core prison processes, enabling more effective delivery of custodial care.

Putting customers at the heart of the Co-operative Bank
An innovative focus on ethics, honesty and a transparent customer experience delivered award-winning and dramatic results for The Co-operative Bank

Reimagined citizen-centric Social Security services

Sopra Steria has been working with Scottish Government’s Social Security Directorate to deliver digital benefits applications since 2017.

A ten year partnership with His Majesty’s Passport Office
Sopra Steria and HMPO have enjoyed a successful partnership spanning over a decade, making sure the service is delivered to a consistently high standard.

Sopra Steria transforms the FCA's regulatory data submission for over 120,000 users
Having already worked together for over 10 years across a range of programmes, the FCA had confidence that Sopra Steria had the underlying knowledge and experience to successfully migrate the data from Gabriel to the RegData platform.

Creating an online pension drawdown journey for Hargreaves Lansdown

When Hargreaves Lansdown needed to create an online pension drawdown journey from scratch, user-centred design revealed how to help investors make informed, complicated decisions with confidence.

Identification and verification innovation for the Northern Ireland Prison Service

Our approach transformed the movement of prisoners in high security environments, empowering them to move securely within prison buildings independently, freeing up time for staff to focus on rehabilitation.

Enabling the expansion of an innovative telehealth initiative through an expert procurement process
NHS SBS developed a tailored procurement strategy to facilitate the extension of telehealth for NHS Liverpool CCG, including market analysis, developing the service specification, the tender submission process, facilitating communication with suppliers.

Saving the NHS millions – achieving huge economies of scale with innovation and best practice
Initially providing finance and accounting back office processing, NHS SBS now provides award-winning services enabling NHS trusts to focus on strategic decision making, business improvement and reallocate funds to frontline care.

Norfolk and Norwich University Hospitals Foundation Trust: Weekly payroll helps cut agency spend
NNUH turned to NHS SBS to help introduce a weekly payroll for bank workers, incentivising employees to join the hospital’s bank instead of working through an agency.

Using Digital Ethics to build trust with Harrow residents

How Harrow Council has benefitted from expert support from Sopra Steria to build trust and demystify Digital Ethics across 5 key strands.

How the Borough of Broxbourne Council emerged as a digital innovator

Just outside the M25, north of London, a digital innovation has taken place that could form a blueprint for the future of public services initiated by the Borough of Broxbourne Council.

From stress to success for missed bin reports in the Broxbourne Borough Council
How Sopra Steria transformed one of Broxbourne Council’s most painful customer and staff experiences into a 24/7 automated success story.

Airbus - First flight of the A350 XW
The first flight of the new Airbus A350 XWB, on 14 June 2013, was widely hailed at this year’s Salon du Bourget air show. The Sopra Steria Aeroline teams played an active role in this success.

Airbus - Creating value from IT project management

Airbus IM partnered with Sopra Steria to supply a bundled project management service built around a catalogue of services including project management from initiation to completion, validation testing and acceptance.

Measuring suppliers’ performance towards industrial excellence
Sopra Steria Consulting collaborates with Airbus Procurement Operations to improve Airbus supply chain performance enabling its strategic suppliers and meeting its increased delivery commitment.

Cloud First Strategy: how Sopra Steria is supporting Veolia's digital transformation
The global leader in optimised resource management (water, energy, waste management, etc.), Veolia began its Digital Transformation in 2015, by modernising its workstations and digitisating its service offers.

Designing the new omnichannel strategy for an international non food retailer in Italya
The Client is currently the largest omnichannel distributor of consumer electronics and household appliances by number of outlets in Italy with a network of over 500 direct stores and affiliates in Italy.

Offer customers online grocery shopping with home delivery in Italy
The Client is a Supermarket chain which specializes in smaller size retail locations enabling the company to deliver characteristics of large distributors and the experience of a local shop.

Cegedim Rx - Improving delivery to UK retail sector
Healthcare solution provider chooses Sopra Steria to transform its ability to introduce new product features and reduce delivery costs without compromising quality.

How Sopra Steria is supporting the digital transformation of ADIF railway stations
Sopra Steria is developing a transformation roadmap, to turn passenger stations into 'smart' stations with a team of consultants including Business Strategy, Technology and Organisation, and Digital Acceleration.

Helping a leading UK retailer to deliver its biggest ever single change initiative
Enabling consistency and cost reduction with fine-tuned and standardised processes, through the implementation of the Oracle Retail Merchandising System.

Enabling zCloud transition for a leading UK digital fashion retailer
The retailer selected an IBM ‘zCloud’ solution, with network approach and configuration designed by Sopra Steria, providing the required level of security, access and resilience to better withstand problems and protect the company’s systems at all times.

Running core applications and infrastructure support for a leading UK fashion retailer
Our transformative solution for the retail group combines ongoing IT support that keeps systems up and running day in, day out, along with a focus on growth and continuous improvement enabled by new and emerging digital capabilities.

Securing customer loyalty for telephony giant SFR
By rigorously testing SFR’s latest innovations, we're able to provide assurance of quality before they reach the market, creating and maintaining a copy of its network allowing us to reproduce the applications and users on all platforms.

Delivering an innovative UK-first offshore BPO service

Our team explored how to cost-effectively deliver an increasing volume of transactional processing activities into a growing number of MUS customers – with resource flexibility through a UK-first offshore BPO service.

Achieving a 70% cut in data entry costs
We worked alongside MUS to create 150,000 Safe Dig packs, and have introduced ground-breaking Robotic Process Automation (RPA) technology to automate manual work.

Powering mission critical, joined-up emergency services in Kent
In the first dual service command and control system implementation in the UK, we worked with Kent FRS and Kent Police to ensure the delivery of all relevant functionality within the multi-agency STORM solution.

Supporting Royal London in transforming its closed book business by optimising the legacy technology estate
Sopra Steria has been working with Royal London since June 2014 delivering a high volume of change, enabling considerable TCO savings for key business services, as well as reducing delivery and business risks.

Delivering Edelia’s digital transformation roadmap
A team of 30 experts worked across 3 sites in France to design, test and launch the new platform, building in best practice experience design principles to ensure a compelling customer experience.

Pioneering digital working for the French Government with ClaudIA
As part of the French Government’s ongoing transformation, the Ministry of Finance replaced its diverse information systems with a single solution – Chorus. 

Delivering remediation solutions and support for a large UK retail bank
Our client’s remediation programmes required significant and rapid scaling in order to correctly process the many thousands of complaints received per week for PPI and 3rd party insurance products.

Addressing the many objectives and challenges of a leading UK retail bank

We quickly established ourselves as a core supplier integral to the bank's launch and future requirements, largely down to a strong cultural fit. Our teams really took the time to understand the client and then adapted their behaviours to suit their particular needs. 

Transition of application management service to a flexible model, built on offshore service delivery

Sopra Steria were selected as the FCA’s Application Management partner across a range of applications from Oracle E-Business Suite to bespoke systems.

Providing application development services for key regulatory systems
Working in partnership with the FCA, we helped to translate the regulatory regime into solution requirements. It determined that a portfolio of projects needed to be developed, to succeed in the set requirements.

Enhancing safety and efficiency with SafeDig
We created a new, fully digitised ‘SafeDig’ pack using our considerable Robotic Process Automation (RPA) capability and expertise to collate and unify all information about sub surface assets. 

Delivering GDPR best practice to reduce regulatory risk
Our consulting team brought regulatory rigour, technical excellence and proven project management skills to SpareBank1, carrying out a detailed analysis across all banking activity and identifying major gaps with regard to GDPR compliance.

Delivering flexibility and agility with a global mobile banking platform
We adopted a wholly customer-centric approach to designing the new banking platform, introducing cutting edge experience design techniques to define, build and implement all parts of the mobile banking process.

Delivering a scalable cloud-based regulatory reporting platform
Our multi-disciplinary consulting team designed and built an innovative cloud-based big data Market Data Platform (MDP) using cutting edge open source application components – and hosted it on Amazon Web Services (AWS).

Boosting the fight against crime with advanced biometrics
Norwegian Police sought to modernise and improve its old system for fingerprint identification. Its new automated fingerprint identification system (AFIS) needed to deliver faster and better searches through simplified and automated processes.

Achieving the highest customer service scores ever

Sopra Steria invested in software such as workflow tools, automated key customer processes and introduced a new digital customer response mechanism to efficiently process around 240,000 inbound customer queries per year.

Providing application development and support services for easyJet’s business-critical operating systems

We worked closely with easyJet to develop the underlying operating systems, enabling the airline to provide allocated seating for passengers which was rolled out across its network following a successful trial.

Creating a customised multichannel CRM tool
We helped Bouygues Telecom to federate its customer data in order to offer customers a bespoke service over all channels including customer services, stores and the website through a CRM tool.

Applications portfolio project management benefits from best practice IT governance framework
Transforming IT project management with a focus on continuous improvement based on performance measurement and benchmarking.