Blogs

 

Our thought leaders are experts in their fields. In our latest blog posts, they share their perspectives and shed some light on today’s most important issues.  

 

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| Rhoddy Davies

Making Public Services better for everyone

The GDS Aligned Power Pages Accelerator embeds GOV.UK and WCAG standards from the start, helping public sector teams deliver faster, more accessible, and consistent digital services built on Microsoft Power Pages with security and governance built in.

| Adrian Fieldhouse

Reflections on leading into the unknown
Discover key leadership insights on guiding a business into new territory, with practical strategies for navigating uncertainty, inspiring teams, and driving focused growth.

| Becky Davis

Leading with purpose in an AI-driven world
Explore two possible AI futures—one empowering and ethical, the other harmful and unchecked. Emphasising the need for purpose-driven leadership and a six-pillar framework for responsible AI adoption for a more human-centric world.

| Rhoddy Davies

Assessing the health of your Microsoft Dynamics CE 365 environment

Assess and optimise your Dynamics 365 environment to improve adoption, reduce risk, and build the governance needed for AI-ready growth. Discover how our experts identify configuration gaps, align your setup with Microsoft best practices, and unlock greater value from your existing investment.

| Chris Oakley

Proving the Value of New Intelligence
Fraud teams today are surrounded by opportunity. New data sources, be that device signals or behavioural analytics, all promise sharper detection and fewer false positives. But with every new feed comes a familiar question: Will this actually improve outcomes?

| Andy Day, Neil Gladstone

AI in policing: giving officers more time where it counts
In part two of our AI in policing mini series, explore how AI is reshaping UK policing by cutting admin tasks, enhancing frontline efficiency, and promoting ethical, transparent practices.

| Ed O'Brien

Cloud governance assessment: speed, savings and security for your cloud estate

Cloud adoption is accelerating, but without governance it can lead to rising costs, risks and inefficiencies. Our AI-powered Cloud Governance Assessment provides rapid insights across cost, security, performance and sustainability — helping organisations build visibility, resilience and long-term value from cloud.

| Andy Hepworth

Five steps to rail transformation
The rail sector is under pressure. Rising passenger demand, tighter timetables, ambitious decarbonisation targets, budget pressures, and major infrastructure projects are stretching capacity and resources. Operators need to be able to make faster, smarter decisions – without compromising safety, service, or sustainability. 

| Andy Day, Neil Gladstone

What AI really means for policing
In part one of our AI in policing mini series, explore how AI is changing the future of policing by improving efficiency, supporting smarter decision-making, and driving ethical innovation through strategic adoption and tools.

| Fiz Yazdi

Introducing CCMonth: beyond the AI hype – putting people first
CCMonth 2025 spotlights human-centred transformation across sectors, urging organisations to move beyond AI hype and prioritise people through practical events and resources.

| Ed O'Brien

Getting the foundations right: why fundamentals matter for the public sector cloud journey
The drive to modernise the public sector has never been stronger. Yet the lesson from DigiGov was clear: cloud innovation only delivers long-term value when it’s grounded in the right foundations.

| Nicola Pritchard

Designing for care, intentional AI and more from SDinGov 2025
Discover insights from our Experience Design Director, Nicola Pritchard, as she reflects on three inspiring days at SDinGov 2025, where care-driven design, ethical AI, and inclusive stewardship shaped the future of public services.

| Chris Oakley

False positives are a cost centre
Discover why traditional fraud metrics are no longer enough and how smarter, customer-focused strategies can reduce false positives, protect trust, and meet regulatory demands.

| Becky Davis

The US–UK tech deal – how to turn new capacity into real value
Major tech firms are investing £31B in UK AI infrastructure, but unlocking real value depends on leadership, data quality, and strategic AI maturity, areas where Sopra Steria is driving impact.

| Chris Oakley

From rule decay to precision fraud detection: why banks need a smarter way to optimise

Uncover how outdated fraud rules quietly weaken your defences and why shifting to precision fraud detection is key to smarter, safer banking.

| Jonti Dalal-Small, Joanna Finlay

Nudging a juggernaut: part three – escaping the status quo
Discover how everyday habits and routines can slow down meaningful change, and learn practical ways to help teams shift towards more purposeful, human-centred transformation.

| Jonti Dalal-Small, Joanna Finlay

Nudging a juggernaut: part two – the tunnelling trap
Explore how the cognitive bias of 'tunnelling' can derail transformation programmes and examine practical strategies to help organisations stay aligned with their broader vision.

| Jonti Dalal-Small, Joanna Finlay

Nudging a juggernaut: part one – problem? What problem?!
Why do big programmes miss the point? Cognitive bias blinds teams to the real problem. Explore how behavioural nudges can help refocus on purpose and not just deliverables.

| Tom McCann

AI isn’t magic, but it is conjuring up a new era for marketing teams
Let’s be honest, if you work in B2B marketing in the UK right now, you can feel the ground shifting under your feet. The word on everyone’s lips is “AI”, and while some are running toward it with open arms, others are standing back, arms folded, waiting to see what happens.

| Susannah Matschke, Becky Davis, Gary Craven MCMI ChMC

Sopra Steria’s summer reads: book recommendations from our AI experts
Our AI experts' offer timeless insights into the future of AI with their top recommended reads. Perfect for curious minds and thoughtful readers alike.

| Tom McCann

AI assurance: from risk to reward – fuel for transformation
The publication of the UK Government’s AI Assurance Roadmap by DSIT marks a critical moment in the UK’s journey to harness AI responsibly. For me, it’s a moment that feels strikingly familiar.

| Neil Gladstone

AI assurance: getting it right from the start
The UK Government’s new roadmap for AI assurance is a welcome development. It’s encouraging to see a clear focus on standards, skills, and independent scrutiny – especially as AI systems become more embedded in critical services and decision-making. 

| Neil Gladstone

Your customers don’t care about AI, they care about experiences

AI is a powerful enabler, but it’s not a silver bullet. The goal isn’t to deploy the latest tech for the sake of it, but to enhance the experience in ways your customers notice and value. 

| Jo Martin

People at the core: culture, skills & human-centred AI
In the final webinar of our AI Maturity Series, Jo Martin explored how culture, skills, and human-centred design are essential to building trust, capability, and long-term impact with AI.

| Susannah Matschke

Fuelling intelligence: turning data into AI-driven value

In the third webinar of our AI Maturity Series, Susannah Matschke explored how strong data foundations are essential to unlocking scalable, secure, and impactful AI that delivers real business value.

| Sophie Grencis

Why user-centred design matters in the public sector
Embedding user-centred design into public services ensures they are inclusive, accessible, and responsive to the real-world needs of all users, driving better outcomes and lasting social value.

| Neil Anderson

Powering Possibility: Technology & infrastructure for scalable AI
In the second webinar of our AI Maturity Series, Neil Anderson explored how future-ready technology and infrastructure can unlock scalable, secure, and sustainable AI that delivers real business value.

| Gary Craven MCMI ChMC, Andy Whitehurst, Ian Allon

Vision and foundations first: strategy, governance and responsible AI
In the first webinar of our AI maturity series, explore how having a clear AI strategy and strong governance form the essential foundation for scaling AI responsibly and effectively within organisations.

| Tom Staley, Tobias Studer Andersson

Igniting possibility: exploring innovation opportunities
Explore how organisations can embed innovation into everyday practice by fostering a culture of exploration, supported by leadership, context, and the ISO 56000 principles.

| Neil Gladstone

Why AI proofs of concept fail – and how to get them right
AI can be a game-changer, but only when applied strategically. Focusing on solving real business problems will make you far more likely to see success.

| Richard Burgess-Kelly

Artificial Intelligence (AI) in recruitment: a front-row seat to transformation
Explore how AI is transforming public sector recruitment by enhancing efficiency, reducing bias, and enabling responsible, human-centred innovation.

| Jerry Seager

From legacy to leadership: How industry can help government modernise IT
Legacy IT remains one of the most persistent barriers to enabling more efficient and modern public services

| Jeroen Boomsma, Harry Daniels

Effective Project and Programme Management (PPM) in the Public Sector
Learn how strategic, integrated Project and Programme Management helps overcome legacy challenges, build internal capability and deliver tangible outcomes for citizens and taxpayers.

| Gary Craven MCMI ChMC

Why AI Maturity matters
Scaling AI starts with knowing where you stand. Explore why organisational readiness is key to unlocking AI’s full value, and how a quick assessment can help you turn ambition into action.

| Simon Rust

Secure Collaboration: A game-changer in securing a safer future

Effective national security collaboration demands trusted digital solutions, like BluejaySecureCollaboration, that enable secure, agile and assured decision-making across borders and industries.

| Jeroen Boomsma

Business analysis: powering transformation across government
Discover how Sopra Steria is using business analysis to power government transformation with clarity, insight and lasting impact.

| Becky Davis

Building the Future-Ready Workforce: AI Fluency Is the New Literacy
Building an AI-ready future means rethinking how we nurture talent by embedding fluency, ethics, and innovation across every stage of learning and work.

| Andy Thomas

The power of AI in the public sector
The power of AI in the public sector isn’t theoretical. It’s already here. But its impact depends on bold, collaborative action, and now is the time to act.

| Mags Moore

Digital justice and policing: we only need to boil the kettle and not the ocean
Discover key insights from a Sopra Steria and Salesforce event focused on modernising justice in Scotland and how a human-first, data-driven approach can drive meaningful change across the justice system.

Agentic AI is coming, but is your business ready?
With the rise of agentic AI from OpenAI and Butterfly Effect with platforms like ServiceNow and Salesforce offering solutions, how can we prepare for these upcoming changes. 

| Kal Bukovski

Transforming financial health by bringing consumers to the heart of innovation
Our whitepaper with FinTech Scotland and the University of Glasgow explores how new technologies and regulations are reshaping financial health, aiming for a more resilient and inclusive future.

| Neil Gladstone

From tool to coworker: what true agentic AI means for your organisation
AI is changing from a tool to a coworker, and organisations need to adjust their thinking and keep a close watch to thrive in the era of human-AI collaboration.

| Andy Thomas

Is Agentic AI ready for the enterprise? ServiceNow thinks so
ServiceNow’s new Agent Fabric, in partnership with NVIDIA, introduces the domain-specific Large Language Model (LLM) ‘Apriel Nemotron 15B’, aiming to transform enterprise AI from isolated tools into a cohesive, reasoning team.

| Andrew Grigg, Dan Jenkins

Sustainable AI: Measuring, reducing and prioritising impact
Discover how organisations can tackle the environmental impact of AI with practical steps. Learn how to measure, reduce, and leverage AI for your organisation's sustainability goals.

| Tom Staley

Redefining innovation through startup collaboration and AI leadership
Explore the key insights from our latest Open Innovation Report which reveals that the UK is leading in AI and startup collaboration.

| Ray Marshall

10 reasons why AI-Powered IT Service Management is your secret weapon for scalable success
AI-powered ITSM enhances scalability and efficiency by providing 24/7 support, automating routine tasks, and enabling proactive maintenance, ultimately reducing costs and improving user experience.

| Tom Staley

Innovating together, highlights from our Open Innovation Roundtable
Our recent Open Innovation Roundtable brought together cross-sector leaders for a dynamic discussion on how collaboration, AI, and startup partnerships are driving impactful innovation.

| Susannah Matschke

Making Data and AI work for people: Designing the future with intention
The future of AI isn’t about doing the same things faster—it’s about doing better things, grounded in human value. A people-first approach is essential to unlocking AI’s true potential.

AI in Public Services: Balancing ethics, innovation, and human-centred design
Explore key insights from the Digital Leaders AI First Public Services Conference, where experts discussed ethical AI, user-centered design, and balancing regulation with innovation.

| Tom Staley, Tobias Studer Andersson

Shaping the future: how culture drives Innovation Management
Discover how fostering a culture of innovation drives creativity, collaboration, and long-term success and learn key strategies to embed innovation in your organisation's DNA.

| Christopher Suss-Francksen, Dave Tomley

Driving innovation to support the MoD’s future forces
Explore how we are addressing the strategic challenges facing the Ministry of Defence (MoD) to enhance readiness, efficiency, and collaboration to support future forces. 

| James Johnson

Unlocking the power of technology and data to transform community policing and improve public safety

Discover how technology and data are transforming community policing and improving public safety.

| Anna Boscoe

Inclusive design is driving innovation- how to stay ahead of the pack
Discover the business case for inclusive design and learn the key mindset shifts needed to embrace and benefit from designing inclusively.

| Clare Moseley

Building a safer future: The importance of interoperability in emergency response
Discover the four steps that can be taken to improve the outcomes the blue-light sector can achieve for the public.

| Susannah Matschke, Dan Jenkins

Beyond Data Visualisation: Conveying emotion through visceralisation
Traditional data visualisation makes information easier to understand- but what if we could feel the data too? 

Making change happen in Financial Services: New opportunities and, enduring challenges
At a Future Finance roundtable, our Strategy Director Giles Colborne and other senior leaders shared insights on driving successful change in financial services.

| Tom Staley, Nigel Watson

Standards point the way towards more Systematic Innovation Management
Recap key insights and takeaways from the Digital Leaders Innovation Roundtable with Tom Staley from Sopra Steria Next and Nigel Watson from NWG.

| Richard Caddick, Gethin Leiba, Susannah Matschke, Gary Craven MCMI ChMC

The future of AI: Insights from our leaders
What's next for AI, and how will it shape our future? Hear from some of our experts on the evolution of AI, opportunities (and challenges), skills needed, and their dream AI tools.

| Tom Staley, Tobias Studer Andersson

Setting the stage: understanding the context of Innovation Management

Explore how understanding the internal and external factors shaping your business environment can drive systemic innovation, alongside actionable strategies to unlock growth opportunities.

| Joanna Finlay

Why human-centred inclusive design is essential for financial services
Inclusive design is key to meeting diverse customer needs and fostering loyalty. Discover how human-centered design helps align with Consumer Duty regulations and drives sustainable growth

From fundamentals to future trends: Customer Centricity Month 2024
Discover key insights from Customer Centricity Month 2024: exploring innovation, AI, and culture to drive growth and put customers at the heart of strategy.

Unlocking the power of computer vision
AI and data analytics offer incredible possibilities, but they come with challenges we can't ignore. We believe in balancing the power of AI with responsible governance and education.

Driving Public Sector Transformation: Key insights from the Government Transformation Summit

Here are some of the key takeaways on delivering large-scale transformation programmes from the recent Government Transformation Summi, including practical insights on how governments can reshape services to better serve citizens.

| Neil Gladstone

Beyond the hype: real-world AI and data insights from the Government Transformation Summit
We were delighted to attend the Government Transformation Week Data and AI Summit in London, where policymakers, leaders, tech providers, and experts came together to explore how data and AI can revolutionise the public sector. 

| Nafeesa Baig

How to effectively embed Green Skills within your workforce
The journey to a sustainable business starts with embedding green skills across your organisation. Here are five key steps to help organisations empower their teams to make a positive environmental impact every day.

| Stuart Tayler

Staying competitive in challenging times
Discover strategies for prioritising work and maintaining customer-centricity during challenging economic times.

Why AI governance is critical: Key takeaways from the GRC #Risk conference

The governance of AI was a key topic at the recent GRC #Risk conference. Read more on the key takeaways and discussion points from the event panels.

| Tim Tomlinson

Addressing the funding deficit in UK further and higher education

Declining student numbers and unpaid fees have left the UK higher education facing financial challenges, and highlighted the importance of a robust debt recovery process and strategic measures to ensure institutional sustainability. 

| Andrew Grigg

Why AI could threaten your Net Zero goals and what you can do about it
AI is revolutionising industries, but with its rapid adoption comes environmental challenges. We discuss how businesses can embrace sustainable AI and steps for a greener, smarter future.

Policing, AI and Digital Ethics
AI and digital ethics are transforming policing, with a focus on delivering better outcomes for citizens and protecting vulnerable groups through ethical innovation.

| Jo Martin

Transformation leadership: strategies for successful GenAI deployments
The pressure to adopt new technologies can create tension. We discuss how to maintain control and meet regulatory requirements while empowering employees to explore GenAI's potential.

A practical guide to developing a digital ethics strategy

Don't let ethics be another tickbox exercise. Find out about how to create a solid strategy as we break down the six key phases of developing a successful digital ethics strategy.

| Gethin Leiba

Navigating the AI seas: the six pillars for AI readiness

The question is no longer whether to adopt AI, but how to best prepare for and leverage it. We discuss the six pillars of AI readiness to make sure your organisation is prepared.

| Tom Staley, Tobias Studer Andersson

Leading the way: empowering leadership in Innovation Management
Fostering a culture of innovation requires more than just creative ideas; strong leadership is needed to champion innovation initiatives and guide teams towards meaningful change. 

The fundamentals of a digital ethics strategy
When carried out well, digital ethics strategies can be critical for success. But what should you include in one? 

Navigating the challenges of AI-based risk scoring systems

AI-based risk scoring systems offer valuable data-driven insights for organisations. However, they also present challenges and face their own issues.

Strategic digital accessibility: The missing piece in your organisation’s growth
Is your organisation as focused on digital accessibility for employees as it is for customers? Learn how integrating accessibility into culture, processes, and governance can drive your business.

| Jo Martin

Delivering the promise of public sector reform in Scotland: A new approach to public service transformation
The Scottish Government just issued it's 2024/25 Programme for Government, however ongoing fiscal challenges will remain a priority adding complexity and urgency to public service reform.

From better services to brand differentiation: The many benefits of having a digital ethics strategy
Implementing a digital ethics strategy isn’t just best practice, it’s a critical component for sustainable success. We explore- how having this strategy in place can benefit your organisation.

| Richard Caddick

Hyperautomation explained: Transforming back office operations with AI
Discover how hyperautomation can transform your business by enhancing customer experience, increasing efficiency and driving innovation.

Why every business needs a digital ethics strategy
Our digital ethics strategy series begins with us going back to basics to consider what a digital ethics strategy is, and why every business needs one.

| Tom Staley, Tobias Studer Andersson

Is it time to kill the innovation department?
In turbulent economic times, innovation departments are being quickly cut. But why? Do organisations truly believe it's not important or are they not seeing any impact from the efforts?

The True Value of Values
How do vision and values flow down through an organisation, and particularly through it's technology?

What the FCA’s announcement means for car finance companies
The Financial Conduct Authority announced that it would delay setting out the next steps in its investigation into Discretionary Commission Arrangements (DCAs) used in motor finance. But what does that mean for car finance companies?

What’s next for consulting?
The world has changed and continues to do so at pace, and it's about time consultancies changed too. Read more about what's coming next for consultancies.

How to use AI for an Ethical and Sustainable Future
To bring true value to society and the environment, it is important to look at the overall impact of AI. Read on to find out how to use AI for an ethical and sustainable future.

| Caroline Williams

How creditors can deliver unrivalled customer experience to consumers in vulnerable situations
We surveyed the preferences and attitudes of consumers towards debt to get an understanding of what customers want. Read more about our key findings and the actions creditors can take to enhance their customer experience.

| Brian Wall

How AI can be an accessibility gamechanger for all
AI boasts potential opportunity to build and enable a fully inclusive society with everyone able to benefit from tools and technology that improve accessibility.

How to improve the effectiveness of fraud management
Fraudsters are becoming increasingly sophisticated, posing significant challenges for businesses across many industries. As digital adoption accelerates, the need to strengthen fraud prevention and detection is even more critical. Our blog explores key capabilities that organisations can leverage to enhance their fraud management systems.

| Jonti Dalal-Small

Cultivating psychological safety in AI decision making
If organisations focus on ensuring their employees feel psychologically safe, the introduction of AI is likely to be smoother. Find out more about cultivating psychological safety in AI decision making.

| Craig Minter

Unmasking greenwashing: Five tips on how to avoid it
Greenwashing is commonly used to refer to any claims of environmental benefit that are more focused on saving money or increasing revenue for the business. Read more to find out how your organisation can avoid doing this.

Unlocking the Future: The transformative role of Augmented Reality in public safety
Augmented Reality has potential to support across numerous sectors. Find out how it could be transformative within public safety.

How Low-Code No-Code platforms can bring greater diversity to the technology sector

Organisations can start to close their skills by gaining access to more applicants and a more diverse array of talent by employing Low-Code No-Code platforms. Read more on how they can bring greater diversity to the tech sector.

The right way to share security and policing data across organisations

This blog explores the importance of having a systematic, thorough, and end to end human centred approach to bring about a coordinated, efficient joined-up approach.

| Gary Craven MCMI ChMC

AI isn’t the only answer to your organisation’s problems
Organisations are rushing to embrace this next generation technology. But to see real benefit, they need to be discerning in the problems they are trying to solve. And to do that, they must understand how they harness the data on which AI relies.

| Ian Rowe

Zero Trust Architecture: Building resilient services for today's threats
In this blog, we explore Zero Trust Architecture (ZTA) and its role in strengthening an organisation against modern cyber threats, to improve resilience and increase the flexibility and ability to respond to changes in both threat and risk profile.  

| Craig Minter

Achieving Net Zero: effective supply chain engagement and collaboration

Businesses need improved access to more reliable data, as well as much greater collaboration with suppliers throughout the supply chain ecosystem. We outline the critical steps to achieving both of these objectives.

Sopra Steria: The Value of Banks for Vulnerable Citizens
In times of hardship like today’s protracted cost-of-living crisis, the role of banks in supporting vulnerable citizens by prioritising their financial wellbeing is perhaps not spoken about enough.

| Mark Kibby

Safeguarding your supply chain in today's dynamic landscape

In a time where supply chain threats are on the rise, the need for robust safeguarding has never been more critical. Read more to find out how to ensure security within your supply chain through four important steps.

| Avinash Lunj

Integrating digital technologies to deliver environmental benefits through Smart Mobility Solutions
The world is at a critical place where the transition to net zero isn’t a lofty aspiration, it’s a need. The road to net zero is a journey we’re all in together.

Exploring the trust divide in our latest research
Access via digital technology is rising, but to have a good experience online you need to trust the service you are using. Read more about the results of our latest Digital Ethics Outlook.

Embracing AI: a step forward for Diversity and Inclusion

Emerging technologies such as Artificial Intelligence (AI) can play a critical role for organisations in the Diversity and Inclusion space. Read more on how AI is helping us move forward towards a more inclusive future.

| Joanna Finlay

Onboarding vulnerable customers in banking - challenges at the first hurdle
We surveyed 100 IT and Customer Service decision makers within banking in the UK to find out how the shift to digital is impacting the customer onboarding experience, particularly those in vulnerable circumstances. Find out where the challenges lay.

| Tom Staley

Cloud: The foundation for innovation
Cloud computing isn't just a trend- it's a strategic imperative. Read more about the foundation for innovation and the advantages of migrating to the cloud.

How could common data revolutionise crisis response and prevention in Criminal Justice?
What’s exciting when thinking about the Common Data Model's application within public sector settings, is how this data can empower individual front line staff with data. Read on to learn more.

| Andy Hepworth

Our heritage in driving positive change

Andy Hepworth explains exactly what social value means to us as an organisation; why we’re doing even more now, than ever; and why it’s important to us that we’re a business driven by purpose.

| Tom Staley

The power of Open Innovation
The concept of innovation has taken on a pivotal role in determining an organisation's success. In this blog, we discuss the forces behind innovation and our research.

| Tom Staley

Open Innovation: key trends across Europe
We surveyed over 1,600 startups and organisations from the public and private sector across 10 European countries to find out how the corporate-startup collaboration phenomenon evolving.

| Zaydali Kesvani

How to overcome the biggest and most impacting challenges faced by Business Analysts
Business Analysis as a Service (BAaaS) is an effective model with the aim to alleviate some of the most impactful problems organisations face.

Pick me! The importance of ethics by design in procurement

Failing to consider ethics in the procurement process is a recipe for disaster, leaving companies at risk of reputational harm or even negligence. In this blog, we discuss the importance of of ethics by design in procurement. 

Big Data London 2023: Navigating the World of Generative AI and LLMs
At the Big Data London 2023 conference we heard about the potential of Generative AI and Large Language Models (LLMs) and explored the current challenges they face. Read more about Vince's findings from the conference here.

| Vivek Seth

Democratising Innovation: Empowering Progress through Generative AI
Innovation, the driving force behind progress in our ever-changing world, has the power to ignite breakthroughs, propel industries forward, and tackle complex challenges. 

Streamlining digital interactions: how digital identity can change the citizen and consumer experience
In today's increasingly digital world, identity verification is a fundamental aspect of our daily lives. We discuss how digital identity can change the citizen and consumer experience.

Navigating complexity through service design
Service design plays a crucial role in transformation by supporting people to navigate the complexity of the world around us. Here are some ways that service designers navigate complexity.

| Ted Morris-Dawson

The one-team mindset: keeping transformation on track
Ted-Morris Dawson shares his top tips for using Agile collaboration to support large-scale transformation programmes.

Unlock the power of digital ethics to build and maintain trust in digital identity adoption

Digital identity adoption is rapidly transforming the way individuals interact with technology and access services online. But to ensure widespread adoption and foster long-term trust in digital identity systems, it's essential to prioritise digital ethics. 

| Hannah Hughes

Resilience and human centricity in design teams

How might we use a human-centred design approach to creating a thriving workplace, one where employees feel valued and supported? Find out in this blog post. 

How trauma-informed is your chatbot?
Building continuous ongoing user research into services, facilitating routes across multiple channels, and designing services around citizens rather than agency structures, will be critical to overcoming some of the ongoing digital and emotional barriers in accessing justice.

Ethical considerations for digital lasting power of attorney
Find out how incorporating digital ethics into the redesign of the Lasting Power of Attorney (LPA) application process will build citizen trust and provide greater assurance that risks will be avoided.

How to unlock your Estate Management data to drive meaningful change
In this blog, we address topics such as leveraging data to improve patient outcomes, enhancing operational efficiency, and driving strategic decision-making.

Building confidence and resilience – the principles of our Secure by Design approach
In this blog, we explore our secure by design principles which are designed to improve business resilience, provide leaders with an awareness of information security risk, and enable our practitioners to take pragmatic decisions.

| Gethin Leiba

Empowering data-driven insights in highly secure environments
We understand the significance of data in ensuring safety, efficiency, and compliance within highly secure environments. However extracting valuable insights can be complex and time-consuming.

| Neil Anderson

The power of data- unlocking success in digital transformation

Data is everywhere you look, and the amount generated keeps increasing and from novel sources such as satellite and Internet of Things sensors. It's emerged as the new currency to transform the way businesses operate.

Keeping up with financial service regulation

Financial services organisations are facing a number of new, complex regulatory challenges that will either directly or indirectly affect the way firms will use data and technology for decades to come. 

| Claire Willmington

Addressing threats to the UK’s digital homeland

Threats to the digital homeland are evolving, as criminals leverage technological advances to find new ways to do harm. Unprecedented growth has propelled information advantage to the forefront of the national agenda.

The UK AI regulation white paper: The case for digital ethics adoption

Wiktoria Kulik, Sopra Steria’s Senior Digital Ethics Consultant shares her thoughts on the UK government’s proposed approach to regulating AI, and the role of digital ethics in delivering digital services.

The Customer Centricity Model
Through a series of webinars, the cxpartners team outlined how each of the different customer centricity dimensions are important in growing your business’ customer maturity.

Government Data Summit: Discussing automated decision-making

The Government Data Summit hosted in London on 11th May, will bring together Civil Service Data leaders with their US, Canadian, Australian, and European counterparts for a day of interactive sessions.

Making a case for rigour in user research
User research is critical to successful service design. It ensures services are designed to the needs of users and without it, services will fall short of achieving their goals.  

How can we make working in our Justice System, workable, in times of increased demand?

As prison populations are forecast to increase over the coming years, adopting a mixture of both tactical and strategic activities will be critical to supporting the existing and future workforces. 

| Nicola Pritchard

Is impact mapping a service designer’s secret weapon?
Impact mapping is a key enabler of collaboration – supporting teams in gathering around a common goal and breaking it down into achievable steps. Find out how it delivers better outcomes for our people and teams

| Caroline Williams

Considering the growing digital divide when delivering successful service design

When creating digitised services, it’s critical to fully consider the growing digital divide amongst users in the UK and across the world. Digitising services is often a great way to achieve delivery at scale.

| Tim Tomlinson

Research: Consumers lacking awareness of debt support

We asked 1,000 UK consumers (representative of the population by age, gender, region and socio-economic status) a range of questions about their current financial situation, as well as how they might react if things changed.

The forgotten pillar: putting frontline officers at the core of transformation
The ‘people’ element can all too often feel like an unloved relation to ‘process’ and ‘technology’. Yet it’s those who will determine whether transformation is successful. So, when it comes to transformation, how can officers be more involved?  

| Aakash Yadav

Trust in Artificial Intelligence (AI)
The path to a true and complete XAI has just begun. However, we must initiate questions around the ethics of artificial intelligence and where its faults lie.

| Tim Tomlinson

4 ways lenders can prepare for navigating a perfect storm
Rising interest rates and the ensuing cost-of-living crisis is leading to many customers falling into arrears. Lenders who are proactive in their approach will be better placed to handle the increase in demand for support. 

Digital Ethics and Policing: A way to re-build trust
Digital technology plays a central role in policing in the UK. It has the potential to revolutionise policing and drive improvements across the force, leading to better outcomes for citizens and resulting in increased levels of trust in the police.

| Beth Stephens

Blended Supervision could accelerate data-driven intelligence application in the Probation Service
Blended Supervision, as it stands, is showing real potential as an effective delivery process, and could be the key to the Probation Service dramatically accelerating its data success story. 

Digital Ethics Summit 2022
Taking place on Wednesday 7th December 2022 at the techUK office in London, Sopra Steria sponsored the Digital Ethics Summit 2022. A number of Sopra Steria colleagues joined other industry leaders to assess the impact of recent regulatory developments on the role of ethics.

Data - a strategic asset

Data is one of the most untapped and valuable assets that organisations are sitting on. Data exists all around us. But what does this mean for businesses? And what actions do organisations need to take to truly understand data as a strategic asset? 

Our pledge to ‘Be the Change’. Green Finance in action
Recently, Siva Niranjan (Head of Climate and Environmental Sustainability), and John Moran, (Director of Corporate Finance), took part in One Carbon World COP27 'Be the Change in 2022' podcast, hosted by writer, adventurer and UK TV presenter Ben Fogle.

| Tom Kouloumas

Roads for a connected Britain

Recently, we had the pleasure to attend the Highways UK' Roads for a connected Britain' conference. It was great to meet with peers from the transport industry and enjoy some excellent and insightful sessions around innovation, sustainability and investment. 

Best in Class: Climate Action and Environmental Sustainability
We look at how Sopra Steria Group has become a sector leader in Climate and Environmental Sustainability by incorporating good principles and recognised standards of sustainability into all aspects of our business.

| Sally Newport

Celebrating National STEM Day
Today we celebrate National STEM Day, which was established in 2015 with the intention of encouraging and inspiring students to be more involved in the fields of science, technology, engineering and mathematics.

Government Technology, Ethics and Sustainability
When governments speak of sustainability, they should be considering not just low-carbon futures but also sustainable, and therefore ethical, technology.

| Teresa Fox

Strategic workforce planning
Strategic workforce planning is key in a successful and well-operating organisation. Discover the 4 key actions you can take now to plan your workforce planning strategy today.

UK Consumer Attitudes Towards Debt
We commissioned a survey into the preferences and attitudes of consumers and their debts.

Digital Banking Experience Report 2022
Our Digital Banking Experience Report 2022 outlines the key trends shaping banking across the globe in this hyper-connected era.

| Tom Staley

Crossing International Borders
To get an insight into what service users think about interactions at the border, we conducted a survey of 1,020 representative UK citizens. Take a look at our infographic to discover the key results.

Sue-Ellen Wright is elected to techUK’s Defence & Security Board

We're delighted to announce that Sue-Ellen Wright, Managing Director of Aerospace, Defence and Security at Sopra Steria, has been elected by industry peers and fellow members to join techUK's Defence & Security Board.