Insights

Client Success Stories

Our success is determined by what we enable our clients to achieve. Discover how we help organisations meet their objectives in our client success story library. 

 

Delivering AI-powered customer service

Learn how Sopra Steria Lumina combines AI and operational expertise to deliver smarter customer experiences at scale, improving efficiency while keeping people focused on the interactions that matter most.

Yara: Developing the digital workplace of the future
Sopra Steria lead a team to support Yara with improving the digital working day for its employees through a Digital Workplace Experience initiative. 

Transforming street works operations for M Group Services
Over 12 years, Sopra Steria has helped M Group Services deliver safer, more efficient and scalable street works operations across the UK.

Blogs

Our thought leaders are experts in their fields. In our latest blog posts, they share their perspectives and shed some light on today’s most important issues.  

 

| Richard Caddick, Mark Brown

The hidden cost of workplace technology friction and why Digital Employee Experience matters
Learn why Digital Employee Experience matters and how reducing technology friction improves productivity and employee outcomes.

| Gary Craven MCMI ChMC

Why successful AI adoption starts with evidence, not technology
Drawing on insights from our AI in Policing webinar, Gary Craven explores why successful AI adoption starts with understanding the problem, not the technology.

| Ed O'Brien

Why modernisation doesn't start with replacement
Explore why the most effective organisations modernise incrementally, integrating new capabilities with existing environments while reducing risk and maintaining service continuity.
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Podcasts

Our thought leaders are specialists in their fields. In our podcasts, we're joined by industry leaders to shed some light on latest industry developments and share their perspectives on today’s most important issues.  .

 

Episode 3: What’s next for Business Process Services?

We delve into the trends shaping the future of operations, from agentic AI and to changing workforce skills and leadership priorities.

2026
Podcasts
Video
Video insights

Episode 2: Reimagining Business Process Services
We explore what modern Business Process Services should look like and why organisations need to rethink traditional operating models.
2026
Podcasts
Video
Video insights

Episode 1: Why Sopra Steria Lumina? Why now?
We explore why now is such a pivotal moment for organisations looking to transform operations, and why trusted, responsible adoption matters more than ever. 
2026
Podcasts
Video
Video insights

Whitepapers

Gain valuable industry knowledge and clarity on the key topics affecting the world of digital transformation and innovation, by exploring our latest research, insights and analysis.

 

The future of Digital Employee Experience (DEX): How real-time AI, self-healing systems, multi-modal and spatial interfaces are transforming DEX
Digital Employee Experience (DEX) is transforming the digital workplace. This whitepaper explores how AI, automation, and new interaction models reduce digital friction, improve productivity, and create human-centred, connected ways of working.
2026
Thought Leadership

From crisis to prosperity: AI and Open Finance for holistic financial health and smart future planning
This whitepaper, developed in collaboration with the Strathclyde University and FinTech Scotland explores how AI and Open Finance are transforming the way financial institutions assess and support customer financial health.
2025
Financial Services
Thought Leadership

Consumers at the heart of innovation: Financial health evaluation in the UK regulatory landscape
This whitepaper explores how fintech solutions, regulatory developments, and emerging technologies are transforming the way we understand and assess consumer financial wellbeing.
2025
Financial Services
Thought Leadership

Life at Sopra Steria

People are at the heart of everything we do. Find out more about how our teams live and breathe our values, alongside our latest fundraising initiatives and social value programmes.  

 

Continuous improvement team named finalists in LCS and Business Culture awards
SSCL's Continuous Improvement team has been named a finalist in four industry awards, recognising excellence in learning, culture and AI.
2026
Life at Sopra Steria

Armed Forces Day: honouring service, sharing stories, and strengthening our commitment

As Armed Forces Day approaches, it’s an opportunity not only to recognise those who serve, have served, and the families who support them, but also to reflect on the lived experiences behind the uniform.

2026
Defense & Security​
Life at Sopra Steria

England and Scotland have the World Cup on their mind, we're still talking about the QUALCO Cup
Sopra Steria proudly sponsored the QUALCO Cup 2026 at AFC Wimbledon, uniting financial services professionals for football, networking and fundraising. The event raised vital funds for Momentum Children’s Charity, supporting families facing serious illness.
2026
Life at Sopra Steria

Latest press release

Sopra Steria joins Cosine-led sovereign AI coalition to advance trusted AI for critical sectors
Sopra Steria is joining a coalition led by London-based artificial intelligence lab Cosine to help shape sovereign AI capability for highly regulated and nationally important sectors.
Read more

Latest events and webinars

Government Transformation North 2026
Digital Scotland 2026
Digital Justice & Policing 2026

In the News

The future of work in defence: how technology is reimagining employee experience
Across industries, many expect the future employee experience will become more innovative and personalised, and the defence sector is no exception.
2026
In the News

From AI experimentation to operational transformation
An independent TechMarketView report explores how Sopra Steria Lumina helps organisations move beyond AI pilots and towards measurable operational outcomes. Read the analysis and key market insights.
2026
In the News

Sopra Steria names Craig Wilson UK CEO
Sopra Steria has promoted Craig Wilson to UK CEO as John Neilson is set to retire.
2026
In the News