Insights

Client Success Stories

Our success is determined by what we enable our clients to achieve. Discover how we help organisations meet their objectives in our client success story library. 

 

Delivering AI-powered customer service

Learn how Sopra Steria Lumina combines AI and operational expertise to deliver smarter customer experiences at scale, improving efficiency while keeping people focused on the interactions that matter most.

Yara: Developing the digital workplace of the future
Sopra Steria lead a team to support Yara with improving the digital working day for its employees through a Digital Workplace Experience initiative. 

Transforming street works operations for M Group Services
Over 12 years, Sopra Steria has helped M Group Services deliver safer, more efficient and scalable street works operations across the UK.

Blogs

Our thought leaders are experts in their fields. In our latest blog posts, they share their perspectives and shed some light on today’s most important issues.  

 

| Nikki Hayford

The principles underpinning future employability systems

Labour markets are becoming more dynamic, workforce needs are changing faster, and individuals are increasingly likely to move between sectors, roles and career pathways over the course of their working lives. In this environment, success will depend less on individual initiatives and more on the principles that underpin the system as a whole. 

| Erica Livermore

Agentic AI: The shift from task automation to service orchestration

Agentic AI marks a shift from task automation to intelligent service orchestration. Erica discusses how organisations can redesign services around outcomes rather than processes, connecting people, systems and decisions more effectively. This blog outlines the governance, trust and accountability needed to deploy agentic AI.

| Ed O'Brien

When cloud control stops being a concept and becomes a system
Most organisations know what good cloud governance looks like. The real challenge is making it work consistently in practice. This blog examines why traditional oversight breaks down at scale and how continuous, system-driven control can help organisations maintain visibility, reduce complexity and scale cloud with confidence.
Join our mailing list
Get invaluable industry insights on the latest technologies, trends in AI, cloud and more.
Join today

Podcasts

Our thought leaders are specialists in their fields. In our podcasts, we're joined by industry leaders to shed some light on latest industry developments and share their perspectives on today’s most important issues.  .

 

Episode 2: Reimagining Business Process Services
We explore what modern Business Process Services should look like and why organisations need to rethink traditional operating models.
2026
Podcasts
Video
Video insights

Episode 1: Why Sopra Steria Lumina? Why now?
We explore why now is such a pivotal moment for organisations looking to transform operations, and why trusted, responsible adoption matters more than ever. 
2026
Podcasts
Video
Video insights

A Workforce and Employability Experience Shaped by AI

Our Insights podcast features host Alison McHarg and panel speakers Nick Heckscher and Naomi Appleton. 

2026
Podcasts

Whitepapers

Gain valuable industry knowledge and clarity on the key topics affecting the world of digital transformation and innovation, by exploring our latest research, insights and analysis.

 

The future of Digital Employee Experience (DEX): How real-time AI, self-healing systems, multi-modal and spatial interfaces are transforming DEX
Digital Employee Experience (DEX) is transforming the digital workplace. This whitepaper explores how AI, automation, and new interaction models reduce digital friction, improve productivity, and create human-centred, connected ways of working.
2026
Thought Leadership

From crisis to prosperity: AI and Open Finance for holistic financial health and smart future planning
This whitepaper, developed in collaboration with the Strathclyde University and FinTech Scotland explores how AI and Open Finance are transforming the way financial institutions assess and support customer financial health.
2025
Financial Services
Thought Leadership

Consumers at the heart of innovation: Financial health evaluation in the UK regulatory landscape
This whitepaper explores how fintech solutions, regulatory developments, and emerging technologies are transforming the way we understand and assess consumer financial wellbeing.
2025
Financial Services
Thought Leadership

Life at Sopra Steria

People are at the heart of everything we do. Find out more about how our teams live and breathe our values, alongside our latest fundraising initiatives and social value programmes.  

 

Armed Forces Day: honouring service, sharing stories, and strengthening our commitment

As Armed Forces Day approaches, it’s an opportunity not only to recognise those who serve, have served, and the families who support them, but also to reflect on the lived experiences behind the uniform.

2026
Defense & Security​
Life at Sopra Steria

England and Scotland have the World Cup on their mind, we're still talking about the QUALCO Cup
Sopra Steria proudly sponsored the QUALCO Cup 2026 at AFC Wimbledon, uniting financial services professionals for football, networking and fundraising. The event raised vital funds for Momentum Children’s Charity, supporting families facing serious illness.
2026
Life at Sopra Steria

Meet Rishu Sharma: leading safer street works across the UK
Introducing Rishu Sharma, who leads Utilities Safe Digging, Street Works and Customer Service delivery at Sopra Steria. 
2026
Life at Sopra Steria

Latest press release

Sopra Steria signs the Government’s Cyber Resilience Pledge
Sopra Steria has signed the Government’s Cyber Resilience Pledge, a commitment to work alongside government and industry partners to strengthen cyber security across the UK economy.
Read more

Latest events and webinars

Government Transformation North 2026
Digital Scotland 2026
Digital Justice & Policing 2026

In the News

The future of work in defence: how technology is reimagining employee experience
Across industries, many expect the future employee experience will become more innovative and personalised, and the defence sector is no exception.
2026
In the News

From AI experimentation to operational transformation
An independent TechMarketView report explores how Sopra Steria Lumina helps organisations move beyond AI pilots and towards measurable operational outcomes. Read the analysis and key market insights.
2026
In the News

Sopra Steria names Craig Wilson UK CEO
Sopra Steria has promoted Craig Wilson to UK CEO as John Neilson is set to retire.
2026
In the News