Publications

Thinking

Why are customers ignoring offers to help?

2021
Banking
Thought Leadership

Evidence Based Compliance

2021
Banking
Financial services regulatory bodies
Thought Leadership

Why Building Societies must prioritise a member-first strategy

2021
Banking
Financial services regulatory bodies
Thought Leadership

Overcoming Debt Management challenges in Central Government

A Sopra Steria guide to improving collection rates throughout the debtor lifecycle

2021
Thought Leadership

Sopra Steria Financial Services

2021
Thought Leadership

Why ethics and service design must go hand in hand

2021
Public Services in Scotland
Thought Leadership

Street Works Made Smart

2021
Energy Utilities
Safe Dig
Thought Leadership

How COVID–19 highlighted the importance of Service Resilience in making sure organisations remained operational throughout the pandemic

2020
Banking
Energy Utilities
Financial services regulatory bodies
Insurance
Legal Services
Retail
Travel and Transport
Thought Leadership

From stress to success for missed bin reports

How Sopra Steria transformed one of Broxbourne Council’s most painful customer and staff experiences into a 24/7 automated success story.

2020
Thought Leadership

Using Digital Ethics to build trust with Harrow residents

How Harrow Council has benefitted from expert support to build trust and demystify Digital Ethics.

2020
Thought Leadership

How the Borough of Broxbourne Council emerged as a digital innovator

Just outside the M25, north of London, a digital innovation has taken place that could form a blueprint for the future of public services.

2020
Thought Leadership

Selecting the right Systems Integrator Partner for Improved Operational Performance

2020
Banking
Energy Utilities
Financial services regulatory bodies
Insurance
Legal Services
Retail
Travel and Transport
Thought Leadership

Unlocking the value of your Mainframe: Sopra Steria's approach to mainframe optimisation

2020
Banking
Energy Utilities
Financial services regulatory bodies
Insurance
Legal Services
Retail
Travel and Transport
Thought Leadership

Developing the right hybrid cloud strategy to unlock innovation and meet regulatory controls

2020
Banking
Financial services regulatory bodies
Insurance
Legal Services
Thought Leadership

Application Modernisation: Making your organisation more responsive to change through the transformation of legacy applications

2020
Banking
Energy Utilities
Financial services regulatory bodies
Insurance
Legal Services
Retail
Travel and Transport
Thought Leadership

Developing the Right Customer Experience Strategy for Redress

2020
Banking
Insurance
Regulatory
Thought Leadership

Putting the right Streamline and Automation strategy inplace for Redress

2020
Banking
Insurance
Regulatory
Thought Leadership

Putting the right Business Transformation Strategy in place for Redress

2020
Banking
Insurance
Regulatory
Thought Leadership