What are the five key principles energy and utility organisations need to consider when designing a customer experience for the future

Measuring for future success - The customer experience challenge

Why are customers ignoring offers to help?

Putting customers at the heart of The Co-operative Bank

Evidence Based Compliance

Improving the collections process for Energy and Utilities organisations

Debt Management in Energy and Utilities

Why Building Societies must prioritise a member-first strategy

Overcoming Debt Management challenges in Financial Services

Overcoming Debt Management challenges in Central Government

A Sopra Steria guide to improving collection rates throughout the debtor lifecycle

A Sopra Steria guide to improving collection rates throughout the debtor lifecycle for Government departments

Sopra Steria Financial Services

Key considerations for Medical Device Manufacturers preparing for the long awaited EU MDR (2017/745) deadline

Overcoming Debt Management challenges in Central Government

Reducing Harm and Saving Lives in the UK’s detention and prison estate

Why ethics and service design must go hand in hand

Why a shared service provision and platform approach will help Building Societies to improve their Customer Experience and enable business process modernisation to happen

Street Works Made Smart

What are the key areas Financial Services organisations need to focus on for future Business Process Outsourcing success

How COVID–19 highlighted the importance of Service Resilience in making sure organisations remained operational throughout the pandemic

Understanding why a service disaggregation approach for Financial Services organisations is critical in helping them achieve their outsourcing goals

How can legal services firms attract and retain the right talent?

Overcoming The Legal Services Legacy Technology Conundrum

From stress to success for missed bin reports

How Sopra Steria transformed one of Broxbourne Council’s most painful customer and staff experiences into a 24/7 automated success story.

Using Digital Ethics to build trust with Harrow residents

How Harrow Council has benefitted from expert support to build trust and demystify Digital Ethics.

How the Borough of Broxbourne Council emerged as a digital innovator

Just outside the M25, north of London, a digital innovation has taken place that could form a blueprint for the future of public services.

HR Transformation. 5 critical success factors HR Directors and Business Leaders need to consider

Why the creation of the right Employee Experience needs to be on every business leaders agenda

Key considerations for Medical Device Manufacturers restarting their MDR projects and programmes of work

How COVID–19 has highlighted the critical role of HR in supporting the business through times of crisis and change

Making sure you are readyfor MDR (2017/745) - A strategic opportunity for Medical Device Manufacturers to improve patient safety, grow revenue streams and stay ahead of the competition

Selecting the right Systems Integrator Partner for Improved Operational Performance

Unlocking the value of your Mainframe: Sopra Steria's approach to mainframe optimisation

Developing the right hybrid cloud strategy to unlock innovation and meet regulatory controls

Application Modernisation: Making your organisation more responsive to change through the transformation of legacy applications

Digital Ethics: breakingdown complexity to enable practical action

Helping our citizens navigate the deluge of information to find the right support,at the right time, for the right reason

Delivering genuine change for good. Welcome to Chemistry. The Sopra Steria ecosystem

Developing the Right Customer Experience Strategy for Redress

Putting the right Streamline and Automation strategy inplace for Redress

Putting the right Business Transformation Strategy in place for Redress