Consumers at the heart of innovation: Financial health evaluation in the UK regulatory landscape  

Discover how innovation is shaping the future of financial health

The UK financial services landscape is rapidly evolving, driven by innovation and the need for more comprehensive evaluations of financial health. Our latest whitepaper explores how fintech solutions, regulatory developments, and emerging technologies are transforming the way we understand and assess consumer financial wellbeing.

Click here to get your FREE copy of our whitepaper 

Key insights from the whitepaper:

  • Innovative Fintech Solutions: Explore how AI-driven technologies are reshaping financial health evaluation, moving beyond traditional credit scoring methods to provide more holistic insights into consumer finances.
  • Regulatory Framework: Learn about the FCA's Consumer Duty and other regulatory measures that are promoting better financial wellbeing and protecting consumers.
  • Open Banking & Open Finance: Understand how these infrastructures are driving innovation while ensuring data protection and ethical standards in financial services.
  • Consumer-Centric Innovation: Find out how placing consumers at the heart of financial innovation is helping to create a more resilient, inclusive, and sustainable financial sector.

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About the Authors

Kal Bukovski is Consulting Senior Manager and Director of Academia & Research at Sopra Steria. He specialises in the financial services domain, driving transformative projects and data-driven excellence. With expertise in analytics, data science, business intelligence and data visualisation, he supports clients in making strategic decisions and gaining a competitive edge in this dynamic, regulated domain. Kal leads business projects and collaborations with Academia, fostering innovation, compliance and data-driven storytelling. His main areas of expertise are regulatory modelling, credit risk, consumers’ financial health, scorecards, pricing and others, enhancing risk management and customer experience for sustained success.

Aurelija Cepkauskaite is a Senior Data Analyst at Sopra Steria with over 12 years of experience in the financial services sector. She specialises in data analytics, with a focus on regulatory projects and compliance within financial services. Aurelija has extensive expertise in Consumer Duty initiatives, with a proven track record of helping clients implement these projects effectively across various client engagements. She holds an MSc with distinction, with her dissertation titled “Consumer Duty: Tick-box Exercise or Purpose-driven Banking,” reflecting her deep understanding of the evolving regulatory landscape.

Sarfaraz Shaikh is a Senior Business Analyst at Sopra Steria with over 6 years’ experience within the telecoms, healthcare, financial services and education industries. He specialises in defining business requirements, completing GAP analysis, stakeholder management and improving business processes. His experience and academic background as an Executive MBA from the University of Birmingham Business School has driven him to contribute to actionable research activities on the topics of Consumer Duty and Open Banking & Open Finance.

John Finch is Professor of Marketing at the University of Glasgow’s Adam Smith Business School, specialising in market studies and business-to-business marketing. He was Head of the Adam Smith Business School 2016 – 2023, leading the school through a period of growth, development and internationalisation, including the introduction of the degree programme, MSc Financial Technology. He is lead investigator for the University of Glasgow in the Financial Regulation Innovation Lab, a project funded by Innovate UK as a partnership between Fintech Scotland, the University of Strathclyde, and the University of Glasgow. John has led projects funded by Innovate UK and by the Leverhulme Trust, has publications in Research Policy, Industrial Marketing Management, and Marketing Theory, and teaches business-to-business marketing on the University of Glasgow’s MBA programme.

Chuks Otioma holds a PhD from Maastricht University, the Netherlands. He is part of the Financial Regulation Innovation Lab (FRIL) team at Adam Smith Business School (University of Glasgow), where he works in the theme of financial technology and responsible innovation, with focus on firm capabilities building for the development and deployment of consumer-focused products and services, and the governance of risks associated with digital business models. He has been a Researcher at UNU-MERIT, the Netherlands, where recent engagements include a project on innovation trends in Sub-Saharan Africa with focus on why and how digitalisation policies and regulations can integrate the elements of economic competitiveness, inclusive development, and green transitions. Chuks has experience in the private sector, development practice and research-based policy advisory service, which include roles in telecommunication industry in Nigeria, and at International Telecommunication Union (ITU), UN agency for ICTs.