AI is not only transforming organisations internally, but is reshaping how people interact with products, services, and organisations.
In this webinar, Mark Skinner will explore how design can help shift that focus. By putting customers, users, and citizens at the centre, we can spot risks earlier, de-risk investment, and make sure AI enhances both the experiences people have and the systems organisations rely on.
Date: Wednesday, November 19
🕒 Time: 2PM – 3PM
📍 Click here to register
We’ll look at:
Why AI adoption needs to move beyond technology-first thinking
How to anticipate and address unintended consequences
Practical tools that your organisation can use to keep the focus on people - including short, medium and long-term methods
The goal: to help teams approach AI responsibly, so the services they create are not only effective, but also ethical and sustainable.