We were delighted to be speaking at Digital Leaders Week. Watch our webinar 'Building customer trust whilst moving services online.'
Futureproof your organisation by tackling the challenges of moving online.
Watch this webinar where our speakers, Kerry Nicolaides and Joanna Finlay from Sopra Steria, will look at how organisations can overcome the challenges faced when building digital enablement amongst customers.
You’ll come away from this webinar knowing more about:
- Digital inclusion myths that impact your customers’ experience
- The barriers facing customers and organisations when becoming digital
- How to enable digital inclusion in an omni-channel environment and the role of the wider supportive ecosystem
Click here to watch the webinar
About the speakers
Kerry Nicolaides
Consulting Director – Financial Inclusion, Wellbeing and Vulnerability, Sopra Steria
With twenty years in financial services industry, Kerry has accumulated expert knowledge of best practice in creating leading edge, tailor-made customer focused propositions. Having a deep understanding of the FinTech market and emerging trends is fundamental to Kerry’s approach to delivering inclusive and accessible financial services. Kerry has consulted with some of the earliest pioneers in delivering their digital financial service propositions in the UK. Passionate in helping organisations define their digital strategies, making them inclusive for all types of consumer, Kerry thrives in collaborative environments and strategic partnerships.
Joanna Finlay
Consulting Manager - Financial Wellbeing, Inclusion & Vulnerability, Sopra Steria
Joanna works with Public and Private sector organisations to transform customer experiences for vulnerable and excluded people, specialising in financial services. She specialises in impact-focussed cultural change, Inclusive Design and data-led innovation around digital migration. This combines her passion for human-centred innovation and business strategy to provide a holistic approach to operationally optimised and equitable customer experiences. Joanna gained 16 years’ experience in retail banking, becoming a leader in customer inclusion strategy. She was named Chartered Banker Institute’s Young Banker of the Year 2017 and is also a TEDx speaker.