Gain valuable industry knowledge and clarity on the key topics affecting the world of digital transformation and innovation, by exploring our latest research, insights and analysis.
Nov 28, 2023
We’ve surveyed 1,000 UK citizens to bring you this valuable insight into how you can create and deliver digital and online services that benefit the whole of society.
Aug 2, 2023
The paper offers valuable insight into the public view on digital identity. It explores how we can, as an industry, encourage safe and secure digital identity adoption that benefits governments, companies, users and society as a whole.
May 16, 2023
In this research report, we explain the steps which organisations can take to turn large, unusable amounts of data into an asset and convert them into actionable insights.
May 11, 2023
In this research report, we examine the importance of digital inclusion and discuss five key actions that lenders and investors can take now to build trust, inclusion and digital adoption.
Mar 22, 2023
In this research report, we surveyed UK citizens, and carried out interviews with senior central government decision makers to gain valuable insight into how we can create and deliver public services that benefit the whole of society.
Feb 28, 2023
Feb 16, 2023
In this research report, we surveyed and interviewed police forces to examine the main needs, concerns, and challenges common across UK policing and how polices forces are experiencing and dealing with them.
Jan 19, 2023
Oct 24, 2022
In this research report, we highlight and examine the need to adopt a holistic approach on the management, recovery, and mitigation of debt due to the rising cost of living crisis and economic downturn in the UK.
Sep 8, 2022
In this research report, we surveyed the preferences and attitudes of consumers towards debt to get an understanding of what consumers want from creditors and 4 actions that creditors can take now to support customers.
Jun 7, 2022
In this research report, we surveyed technology decision makers to understand the importance of digital identity in business and technology strategy, and the challenges they face in realising a future of seamless digital interactions.
May 20, 2022
In this report, we highlight and examine the adoption of an ethics by design approach which engages with the design process of digital twins as a whole and asks which ethical issues arise at which point in the process.
Apr 28, 2022
In this report, we provide an ethics by design approach to developing digital twins. We break down the development of digital twins into three stages and highlight the most pressing ethical issues for each stage.
Apr 26, 2022
In this report, we highlight the importance of an ethics by design approach, whilst creating Digital Twins in the Travel and Transport industry as this allows ethical principles to be embedded throughout development and implementation.
Apr 19, 2022
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Nov 15, 2021
In the white paper, we’re talking about transforming the immigration experience and how we can encourage a safe, secure and contactless travel.
Oct 28, 2021
The white paper explores how Financial Services organisation can use data and analytics to effectively identify and prevent fraudulent activities.
Oct 18, 2021
The white paper examines the urgent need for organizations to address climate change by embracing sustainability measures in reaching Net Zero emissions.
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Leading academic institutions have been raising ethical concerns around technology for decades, and the last several years have seen a plethora of guidelines for creating, testing and managing technology.
Jul 6, 2021
During the pandemic we saw a mass change in customer behaviour in relation to how they are interacting with their Energy and Utility suppliers, customers no longer wanting a transactional relationship.
Jun 21, 2021
Moving out of the Covid–19 pandemic, many Energy and Utility organisations are discovering they are on the cusp of significant change in relation to the customer experiences they deliver.
Jun 17, 2021
With change and complexity on the horizon, Utility organisations need to get the balance right of making sure they are delivering improved services today, whilst being focused on meeting customers increasing expectations.
May 28, 2021
Every financial services firm wants to design commercially successful products that meet customers’ needs. But regulations intended to protect customers can stifle innovation.
May 13, 2021
In a post Covid–19 world Energy and Utility organisations need to think about and take action to reduce bad debt if they want to be able to continue to function profitability.
We help Energy and Utilities organisations to put in place a Debt Management approach which reduces operational costs, improves collections rates and makes sure debtors are cared for.
Mar 23, 2021
A guide to improving collection rates throughout the debtor lifecycle. Debt Management for Financial Services organisations is crucial to business success. After all credit is at the heart of most customer relationships.
How we help Government departments to put in place a Debt Management approach which reduces operational costs, improves collections rates and makes sure debtors are cared for at every stage of the collections lifecycle.
How we help Banks and Building Societies to put in place a Debt Management approach which reduces operational costs, improves collections rates and makes sure debtors are cared for.
Mar 5, 2021
A guide to improving collection rates throughout the debtor lifecycle. Debt Management for Central Government has been discussed for many years with various plans, approaches and processes set up to tackle the problem.
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