Digital Platform Services

Stop managing yesterday's IT problems. Start controlling tomorrow's outcomes. 

Your organisation shouldn't be held back by yesterday's technology constraints. Legacy systems and workflows create liability - technical debt, security vulnerabilities and operational inefficiencies that compound over time. Our Digital Platform Services eliminate these liabilities by replacing outdated managed service models with intelligent, automated managed solutions that deliver measurable business outcomes. 

What are Digital Platform Services? 

Digital Platform Services (DPS) represent a fundamental shift from reactive IT management to proactive control. By implementing predictive intelligence and hyperautomation across your technology ecosystem - ITSM, applications, cloud infrastructure and operational workflows - we don't just manage your systems; we transform them into unified, self-optimising solutions. 

This isn't about maintaining the status quo - it's about establishing next-generation control that turns your technology infrastructure from a liability into a competitive differentiator. 

We partner with you to architect scalable solutions that don't just address today's challenges but prevent tomorrow's problems.  

The result: Legacy liabilities become modern capabilities. Managed services become managed solutions. Technology control moves from reactive to predictive. 

Our offerings

Next generation IT service design, transition, consulting and delivery. Offering an innovative tiered collection of services.
Utilising cloud technologies to drive efficient and sustainable business​ outcomes​.
Our innovative virtual agent and chatbot Service Desk enabled by AI and automation with a human-centric focus​.
24/7 real-time remote monitoring of on-premise, hybrid or cloud platform infrastructure and applications​​.
Application Ops as a managed service, including legacy migration, modernisation, and DevOps-driven continuous integration and delivery.
Fast, reliable and secure network connectivity services​​.
Flexible and reliable database support services​. Using your data to power your applications. 
Ready to lead your organisation through the digital transformation journey​​.
Building IT architecture for modern enterprises​​.
Providing threat detection, incident response, and DevOps-integrated security for continuous protection and compliance.

The power of our ‘DPS Digital Workflows’ 

Introducing your new favourite digital colleague   

At the core of Digital Platform Services are our ‘DPS Digital Workflows’ – automated solutions that handle up to 99% of routine IT requests, working for you 24/7 while your team focuses on strategic work. 

Whether delivered as fully managed services or through your own secure instance on our platform, ‘DPS Digital Workflows’ transforms how IT operates:

  • 20-60% faster ticket resolution,
  • 96% accurate routing,
  • and proven ROI of 195-400% within three years. 

Built on ServiceNow with domain-separated security and AI-powered automation, these aren't just promises – they're the same workflows already saving organisations 16,800 hours annually. All backed by Sopra Steria's Elite Partner expertise, deployed in 6 weeks, not 6 months.

 

 

Multi-customer, domain-separated architecture ensures your data stays safe even in a shared environment. 
Get started in just six weeks with standardised workflows, automated knowledge articles and user-friendly training built in. 
Through ServiceNow’s Now Assist, we use Generative AI and machine learning to automate tasks, generate insights, and enhance decisions.
Our platform helps you harness analytics to drive continuous improvement, innovation, and measurable impact. 
AI identifies issues before they escalate, reducing downtime and improving user satisfaction without the overhead of managing it yourself. 
With Elite Partner status, deep industry experience, and 24/7 governance, we quietly deliver bold results. 

Use yours. Or ours. We’ve got you covered. 

Already have a platform? We’ll manage and optimise it. 
If you don’t, we’ll onboard you onto our secure, domain-separated platform - quickly and cost-effectively. 

Either way, with our platform, you get the benefits of AI-enabled automation, predictive intelligence, and expert delivery from a trusted Elite partner. 

Sopra Steria ranked Best-in-Class by PAC

 

We are one of only five providers to achieve a best-in-class rating for ServiceNow services, by analyst firm PAC

Powered by our domain-separated ServiceNow ITSM platform

  

Why choose Sopra Steria's Digital Platform Services?

  • Deep understanding of customers’ unique challenges and business needs.
  • Elite ServiceNow partner with 200+ specialists.
  • One of only 5 providers rated "best-in-class" by PAC analysts.
  • Follow-the-sun support across Europe with local expertise.
  • Demonstrated ROI: ServiceNow ITSM implementations deliver $17.3M in present value benefits with 195% ROI over 3 years, while increasing IT productivity by 20% and reducing P1 incidents by 25% (Forrester TEI Study).

 

Built for UK Public and Private Sector 

Deep understanding of GovAssure requirements, data sovereignty and public sector compliance frameworks including GDPR and sector-specific regulations.
Proven track record serving both central government departments and major UK enterprises with tailored service models for each sector's unique needs.
Services with security clearance capabilities, supporting sensitive operations with SLA and comprehensive audit trails.

Client success stories

REMA 1000: Simple digital processes are often the best
Sopra Steria has provided ServiceNow as a service to REMA 1000 since 2015. This includes administration, further development, project management and strategic advice, meaning ServiceNow is a central part of REMA 1000's IT landscape. 
Read more

Ready to transform your IT services?

Schedule a free consultation  to discover how Digital Platform Services can turn your IT investments into measurable business outcomes. 

Leigh-Ann Weatherley
Leigh-Ann Weatherley
Business Unit Director, Digital Platform Services (DPS)
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Ray Marshall
Ray Marshall
Head of Service Management, Digital Platform Services (DPS)
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In summary

  • We drive IT transformation by adopting cloud and infrastructure technologies that align IT with business goals, accelerating product development.
  • Our Digital Platform Services (DPS) offer scalable, tailored solutions, leveraging AI, hyperautomation, and the latest technology to optimise performance and efficiency.
  • At the core of DPS are our Digital Workflows – automated solutions that act as your new digital colleague, handling up to 99% of routine IT requests 24/7 so your teams can focus on strategic priorities. Delivered either as a fully managed service or through your own secure platform instance, DPS Digital Workflows deliver measurable impact.
  • We specialise in service management, cloud operations, application management, cyber security, and more, all underpinned by our ServiceNow IT service management (ITSM) platform.
  • With market-leading expertise and global reach, we offer client-focused, round-the-clock support to meet diverse operational needs.