At Sopra Steria, our people are at the heart of every innovation we deliver. Our Digital Platform Services (DPS) team helps organisations unlock the full potential of their IT operations by combining cloud, AI, automation and smart service management.
But technology is only part of the story. Behind every solution is a group of experts who bring creativity, curiosity and a passion for problem-solving. In this blog, we introduce some of the people shaping our DPS journey – sharing their backgrounds, motivations and what excites them about building smarter, more resilient digital services.
Leigh-Ann Weatherley, Business Unit Director
Leigh-Ann has spent more than 25 years working in IT, leading teams and helping organisations through major transformations. She’s seen first-hand how much technology has changed – and how important it is to keep people at the centre of that change.
Q: What’s been your proudest moment so far on DPS Digital Workflows?
“Without doubt, leading the team to migrate 22 customers onto our new DPS Digital Workflows solution in just eight months. What makes me proud isn’t just the speed – it’s the fact we did it with minimal disruption. We kept service quality high while introducing a new, future-ready platform.”
Q: What advice would you give organisations considering this solution?
“Start with your goals, not the technology. What are you really trying to achieve – is it faster service, cost savings, or better user experience? Once you know that, think about integration, security and scalability. And don’t underestimate the value of proactive managed services – it takes the pressure off your teams so they can focus on outcomes.”
On leadership:
Leigh-Ann is passionate about nurturing talent and building high-performing teams.
“For me, success is when people feel empowered to bring ideas forward, collaborate openly and know their contribution matters.”
Ray Marshall, Head of Service Management
Ray’s 30-year IT career spans multiple industries – from government to transport and finance. He leads service management for DPS, ensuring clients not only receive operational excellence but also experience real business value from IT services.
Q: How do you see AI and automation shaping the future of IT service management?
“AI is already changing the game. We’re seeing predictive analytics prevent issues before they happen, virtual agents provide personalised support and automation take care of repetitive tasks. This frees up teams to focus on more complex challenges and dramatically improves the end-user experience.”
Q: What motivates you personally about this work?
“For me, it’s the opportunity to make IT a positive experience. Too often, IT is seen as a blocker. I want to flip that perception – to make IT an enabler of productivity, collaboration and innovation.”
Q: How do you keep clients confident that their services are delivered to the highest standards?
“It comes down to a multi-layered approach: proactive communication, transparency, and continually demonstrating value. We foster a culture of continuous improvement, review performance metrics regularly, and share improvement initiatives with our clients. That builds trust and shows our commitment to enhancing service quality.”
Greg Kelly, Growth Operations
Greg has more than 15 years’ experience driving business growth through technology integration. His career has taken him across industries and projects, but the common thread is his drive to simplify complexity and put people at the heart of technology.
Q: What excites you most about DPS Digital Workflows?
“For me, it’s about clarity and simplicity. IT can be overwhelming when you’re dealing with multiple disconnected systems. This platform streamlines all of that – it’s modular, secure and scalable. And most importantly, it puts people at the centre.”
Q: How does the platform change the game for organisations?
“By removing friction. Too often, organisations spend more time working around systems than with them. Our approach is about one platform, one interaction, one empowered organisation. That’s what unlocks real agility.”
Q: What makes your team unique?
“It’s the human element. Everyone here genuinely cares about helping clients succeed. We don’t just ‘deliver tech’ – we take the time to listen, understand and shape it around their needs.”
Mark Toseland, Managed Services Technical Sales Lead
With more than 35 years in IT, Mark has worn many hats: outsourcer, client, consultant and now technical sales lead at Sopra Steria. His broad experience means he can speak the language of both technology and business.
Q: What kinds of problems does this platform solve?
“At its simplest – cost, complexity and time. It helps organisations reduce costs, speed up resolution times and deliver modern, AI-powered services. But for me, the biggest win is freeing people to focus on strategic, value-adding work.”
Q: How do you help clients connect technical features with outcomes?
“It’s all about translating tech into impact. I use a simple framework: capability → benefit → outcome. It keeps the conversation focused on what the business cares about.”
Q: What advice would you give clients starting out?
“Begin with outcomes, not tools. Define the business problems you want to solve, prioritise measurable results – and see AI as an enabler rather than the driver.”
Lisa Fuller, Head of ServiceNow Managed Services
Lisa has over 10 years of hands-on ServiceNow experience, including time working on the client side. That perspective helps her lead the DPS Digital Workflows platform with empathy and insight.
Q: What do we mean by ‘Managed Services’ in DPS?
“It’s about taking full responsibility for ServiceNow – not just keeping the lights on but proactively solving business problems, streamlining processes and driving continuous improvement. Managed services are about unlocking business potential.”
Q: How do you see this evolving?
“We’re shifting from reactive support to intelligent transformation. The future is about helping clients continuously optimise and adapt, creating value and becoming a trusted partner.”
Q: What motivates you personally?
“I love seeing the difference this makes for people. When an employee’s day gets easier, when an organisation runs more smoothly – that’s when I know the work matters.”
Nick Horne, Delivery Director
Nick brings extensive experience across a wide variety of sectors, including supply chain, transport, manufacturing, financial services, and the public sector. With 8 years at Sopra Steria, he is focused on providing excellent customer service through effective team engagement and development.
Q: What excites you most about this new platform?
“Honestly, it’s the flexibility we can offer clients. Domain separation isn’t just a technical feature - it’s a strategic advantage. It allows organisations to scale without compromising on control, which is a game-changer.”
Q: What was the biggest challenge you solved during the build?
“Balancing autonomy and governance. We had to ensure that each domain operates independently where needed, but without creating silos. The result is a platform that’s smart about access and seamless in experience.”
Q: What makes your team stand out?
“Depth and diversity. We’ve got experts from managed services, service design, cloud architecture and security all working together. That collaboration means our clients get joined-up thinking and end-to-end delivery.”
Learn more
Every member of the DPS team brings their own story, expertise and perspective. What unites them is a belief that technology should make life easier, not harder – empowering people and enabling organisations to thrive.
If you’d like to learn more about how our Digital Platform Services and DPS Digital Workflows are helping organisations modernise their IT operations and unlock real value, you can explore more here: Digital Platform Services.