A focus on employee experience
The world of work is changing. Competition for skills is increasing, employee expectations are growing and the demand for flexible working has never been higher. In this landscape, the most advanced organisations recognise that their people are their strongest asset. That’s why technology, business and HR leaders are joining forces to create differentiation and competitive advantage with a heightened employee experience.
This focus on employee experience is now pivotal to business success. It is about the cultural and technology changes that enable the business to seamlessly engage with ‘generation me’ and transform how people feel at work. This will impact every aspect of an organisation’s performance, from productivity and profitability, to absenteeism and safety incidents. Crucially, the workplace that empowers its people with real-time data services, intuitive easy-to-access employee services and automated self-help will be better placed to achieve broader strategic customer experience goals.
Re-design, automate and digitise
With employee mobility now critical to success, many companies are seeking to embrace new and flexible ways of working that enhance the user experience. This will enable employees and the wider business to leverage digital, so users can operate at work in the same way that they do at home.
Employees will be freed up to better serve the needs of their customers, whilst the business is given the best chance of retaining talent and driving profitable growth.
Sopra Steria makes this happen. We help our clients transform their employee services with better use of people, process and technology. Through Engaging Generation Me, we enable employees and managers alike with modernised workplaces, updated management practices, smart, analytical systems and simplified, automated processes and employee services.
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