Customer Centricity Month 2023, organised by our friends at cxpartners will be holding five webinars throughout November that will look at how you can plan for the future whilst managing the day-to-day. And most importantly, how putting the customer at the heart of all business decisions can help you to do so.
Week 5 - Prioritising at transformation level
When: Wednesday 29th November 11am - 12pm
Host: Amanda Payne, Experience Strategy Director, cxpartners
Using customer insight can help you make evidence-based prioritisation decisions that will have a positive impact. But your organisation needs to be customer-centric to be able to gather, listen and respond effectively to that insight. And this is true for public service organisations as well as commercial organisations.
In this session, we’ll look at how we have adapted our Customer Centricity Model specifically for public services. We’ll then review how we expect organisations in the public sector to use the model to help shift their culture and behaviours so that they are more focussed on the people they serve.
Join this session to find out:
- How to break down work into meaningful prototypes
- How to plan your prototyping so that you focus on the right things
- How to use your learnings to prioritise work
Register for the webinar