Customer Centricity Month 2023, organised by our friends at cxpartners will be holding five webinars throughout November that will look at how you can plan for the future whilst managing the day-to-day. And most importantly, how putting the customer at the heart of all business decisions can help you to do so.
Week 1 - Staying competitive in challenging times
When: Wednesday 1st November 11am - 12pm
Host: Stuart Tayler, Practice Director, cxpartners
Guest speaker: Max McShane, Head of Digital, Octopus Energy
Even though times are tough, you can’t afford to fall behind. In this session we will review some different strategies for prioritising work – from “playing it safe” to “sticking to your guns” to more extreme approaches to agility. We’ll look at how different organisations have applied the strategies and the things you need to consider if you adopt them. Above all else, we will show why customer centricity is key, and show you ways you can bring it into every strategy.
Join this session to find out:
- Key prioritisation strategies being applied in challenging times
- How organisations are adopting the strategies
- What you need to bear in mind when adopting them
Register for the webinar