Digital Interview Recording Managed Service

UK Policing

Improving accessibility of critical evidence, whilst increasing the efficiency of its use.

The large UK Force recognised the need to modernise the recording of its investigative interviewing and negate the costs and risk associated with using outdated, unreliable analogue methods.

Key points

  • Reduced costs by removing the need to manage, catalogue and store physical media 
  • Secure on-line access to allow rapid sharing of the interview from multiple locations
  • Best practice approach to secure compliance with criminal legislation and security accreditation
  • Managed service minimising integration risk and reducing impact on ICT department 
  • Framework that can be used by all UK forces

The Challenge

Most UK police forces have used analogue cassette and VHS media to record interview evidence. To overcome the issue of obsolescence, the large UK Force were not looking to replace one form of media with another, but wanting to move to a networked media free environment to improve accessibility and efficiency. 

They also sought a partner with experience of delivering similar integration programmes in UK policing, to ensure compliance with legislation e.g. the Police and Criminal Evidence Act, the Security Policy Framework, Management of Police Information, and Achieving Best Evidence guidelines.

They also wanted to reduce the impact of such a large force wide programme on their ICT team, so they opted for a Managed Service approach to delivering the Digital Interview Recording service. The resulting framework is also available to all UK forces.

Our solution

The Sopra Steria proposal builds upon the easy to use Indico Systems’ Digital Interview Recording (DIR) software based solution, which has been tried and test in the police environment.

Working alongside its partners, Sopra Steria managed the integration, training and support which ensured a successful transition, providing: 

  • A resilient, reliable architecture with a secondary disaster recovery datacentre
  • Low cost data storage solution providing optimum retrieval and cataloguing performance
  • A secure, traceable and easily authenticated third party access and sharing solution
  • 24/7 remotely managed, monitoring and diagnostic support service providing uninterrupted service

The solution drew on Sopra Steria’s integration expertise, delivering resilient, scalable and secure infrastructures into existing ICT environments for other police forces, the MOD and a variety of UK Government bodies.