Our centre of excellence utilises the specialist capability that exists in our CX practice called cxpartners. The resources and capability within cxpartners are focused on user centred design, transforming organisations, services, and products by making
them more customer centric.
Hargreaves Lansdown needed to create an online pension drawdown journey from scratch and engaged with cxpartners. A user-centred design revealed how to help investors make informed, complicated decisions with confidence. The resulting new online
pension drawdown journey is delivering better outcomes for clients and Hargreaves Lansdown.
Read the client story here