Publications

Publications
		PDF
	A transformation business case that writes itself 05-03-2018 • Opinion paper	6,412 Kb
	A world shaped by Predictive Analytics: A day in the life in 2025 16-08-2017 • Survey findings	2,143 Kb
	Are you Fit for Funding? 10-02-2016 • Service overview	371 Kb
	Are you prepared for GDPR? 14-08-2017 • Solution offering	446 Kb
	Are you ready for IFRS 9? 20-10-2017 • Brochure	1,065 Kb
	Banking expertise and technological leadership 22-12-2014 • Brochure	3,933 Kb
	Biometric Data Capture System 11-08-2015 • Solution overview	230 Kb
	BitCoin, Cryptocurrencies and the Blockchain 11-08-2015 • Read the notes from the roundtable discussion with 22 banking and finance partners	164 Kb
	Blockchain: harnessing the power of distributed ledgers 08-03-2016 • Thought leadership	1,251 Kb
	Breaking Barriers: Building a Sustainable Future for Health and Social Care 28-06-2016 • Thought leadership	315 Kb
	Citizen view of the digital transformation of Government 22-03-2017 • Research findings	951 Kb
	Citizen view of the digital transformation of Government - key findings 22-03-2017 • Research findings - infographic	362 Kb
	Customer centric transformation for next generation customer service 09-01-2015 • Brochure	1,827 Kb
	Customer Centricity in the Life and Pensions Industry 18-02-2015 • White paper	425 Kb
	Customer centricity: Are European companies ready for it? 11-02-2016 • Research findings	463 Kb
	Customer centricity: love your customer 11-03-2015 • White paper	538 Kb
	Cyber Security Services that support innovation and enables competitive advantage 03-08-2016 • Capability overview	339 Kb
	Cyber security: combating the threat 16-06-2015 • Opinion paper	181 Kb
	Data and analytics in Financial Services 01-03-2016 • Brochure	588 Kb
	Data and analytics projects: How do you compare? 22-11-2016 • Solution overview: Infographic	395 Kb
	Data and analytics: Becoming an analytics-powered enterprise 23-11-2016 • Capability overview	1,559 Kb
	Data sharing - matching and routing 30-12-2015 • Thought leadership	346 Kb
	Delivering transformation programmes for major aerospace companies 10-07-2016 • Brochure	1,617 Kb
	Digital evidence: Adopting a cohesive enterprise-wide approach 22-12-2014 • Thought leadership	779 Kb
	Digital transformation in Financial Services 02-03-2016 • Brochure	799 Kb
	Digital Transformation: Lessons learned from early initiatives 15-06-2016 • Research findings	894 Kb
	Digital Transformation: Lessons learned from early initiatives (infographic) 15-06-2016 • Research findings - infographic	73 Kb
	Disintermediation and how Blockchain could transform elections of tomorrow 21-09-2015 • Opinion paper	299 Kb
	Divestment and consolidation in Financial Services 02-03-2016 • Brochure	573 Kb
	Doing It Justice: Breaking barriers to criminal justice transformation 22-02-2017 • Read the full Report	12,654 Kb
	Embedding the Multi-Agency approach 08-01-2015 • Thought leadership	588 Kb
	Finance and systems transformation consulting propositions 21-04-2015 • Proposition overview	785 Kb
	Finance function priorities 2015 -summary flyer 15-04-2015 • Opinion paper	213 Kb
	Finance Transformation Propositions 19-04-2016 • Brochure	1,385 Kb
	Fintech - meeting and exceeding the expectations of today’s and tomorrow’s digital native customers 23-03-2017 • Service overview: Infographic	280 Kb
	Government Digital Trends Survey 2015-2017 11-06-2017 • Research findings	590 Kb
	Government Digital Trends Survey 2015-2017 Infographic 11-06-2017 • Survey findings infographic	80 Kb
	Government Digital Trends Survey summary report - 2015 23-06-2015 • Research findings	225 Kb
	Government Digital Trends Survey summary report - 2016 20-05-2016 • Research findings	587 Kb
	Hidden midata opportunities 11-03-2015 • White paper	370 Kb
	How can HR stay relevant in the 21st century? 14-11-2017 • Opinion paper	5,529 Kb
	How to become an analytics powered enterprise: Key insights from the early adopters 22-11-2016 • Research findings	1,053 Kb
	HR Transformation: Putting ‘human’ back into Human Resources 16-06-2017 • Opinion paper	6,257 Kb
	Insurance expertise and technology leadership 09-04-2015 • Brochure	416 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb
	Intelligent multi-modal solutions for safe and sustainable transport 16-01-2015 • Brochure	2,260 Kb
	Introducing Analytics on Demand 09-08-2017 • Brochure	691 Kb
	Is the tail wagging the dog regarding significant unmanaged spend? 19-12-2014 • Solution overview	171 Kb
	Lean process automation for financial services 29-04-2015 • Brochure	548 Kb
	Lean process automation: virtualising the workforce 02-06-2015 • Service offering	111 Kb
	Let's fix your Purchase-to-Pay process 11-03-2015 • Solution overview	361 Kb
	Light at the end of the financial tunnel? 24-04-2018 • Report	3,260 Kb
	LSRC - supporting the delivery of C5ISR capability for deployed operations 10-08-2015 • Brochure	1,340 Kb
	Managed Digital Interview Recording 02-12-2015 • Service overview	61 Kb
	Management of the Joint Deployed Inventory (MJDI) 29-06-2015 • Solution overview	120 Kb
	Managing IT for Defence Estates Operations Housing 25-05-2015 • Solution overview	125 Kb
	Maximising the value of the personal data opportunity 11-03-2015 • White paper	711 Kb
	Midata is coming - what will your business do with it? 11-03-2015 • White paper	2,568 Kb
	Mobile payments - a customer’s perspective 29-04-2015 • White paper	382 Kb
	Mobilising your workforce with Sopra Steria mForce 07-01-2015 • Solution overview	1,076 Kb
	Modular Digital Banking - A new way to build a bank for new entrants, established and challenger banks 23-03-2017 • Service overview: Infographic	288 Kb
	Northern Ireland eZine, Summer 2017 edition 18-08-2017 • Newsletter	1,088 Kb
	Open Data delivery with Local Government 18-12-2014 • Point of view	376 Kb
	Optimising customer services for Local Government: delivering value by putting customers first 03-05-2016 • Brochure	349 Kb
	Pioneering a smarter approach to energy management 08-01-2015 • Brochure	898 Kb
	Police contact management: A new perspective 02-09-2015 • Thought leadership	396 Kb
	Police resource and demand modelling 28-08-2015 • Capability overview	718 Kb
	PrediKt®: A strategic approach to resource and demand modelling 31-08-2017 • Thought leadership	1,379 Kb
	PrediKt®: Police Resource and Demand Modelling 31-08-2017 • Capability overview	426 Kb
	Redefining the Finance function by transforming Purchase-to-Pay 19-12-2014 • Opinion paper	354 Kb
	Regulation in Financial Services: expertise, services and solutions 03-06-2016 • Brochure	858 Kb
	Retailers look East for digital inspiration 18-10-2018 • Opinion paper	2,864 Kb
	Rethinking your retail business around the customer journey and experience 17-09-2018 • Opinion Paper	3,531 Kb
	Robotic Process Automation for Financial Services 02-11-2017 • Brochure	1,155 Kb
	Safe Dig services that assures projects impacting public assets like roads and carriageways 14-01-2016 • Service data sheet	70 Kb
	Scotland’s public spending pressures 19-06-2018 • Report	2,458 Kb
	Smart cities: Imagine the city of tomorrow, together 04-10-2016 • Brochure	2,453 Kb
	SmartContact®: joined up public contact management in UK policing 23-03-2015 • Brochure	931 Kb
	Sopra Steria in Emergency Services: making a difference, delivering innovation and supporting safer communities 09-11-2016 • Solution overview: infographic	1,290 Kb
	Sopra Steria in Financial Services 03-03-2016 • Brochure	1,557 Kb
	Sopra Steria in Local Government: leading change, delivering innovation and making a difference through local partnerships 16-09-2016 • Solution overview: infographic	2,538 Kb
	Sopra Steria in Northern Ireland 07-08-2017 • Regional overview	657 Kb
	Sopra Steria in Scotland 23-05-2016 • Regional overview	637 Kb
	STORM Emergency Services Command and Control 04-11-2014 • Capability overview	1,319 Kb
	Supporting Defence Information Systems 26-08-2015 • Service overview	147 Kb
	Telecoms and media: An agile response to new industry dynamics 23-12-2014 • Brochure	501 Kb
	The Citizen View of Digital Government - 2017 key findings infographic 04-01-2018 • Research findings - infographic	361 Kb
	The Citizen View of Government Digital Transformation - 2017 findings 04-01-2018 • Read the full research findings in PDF format	953 Kb
	Transform your Finance function 05-01-2015 • Brochure	266 Kb
	Using Data to Drive Change in Government 19-06-2017 • Brochure	1,610 Kb
	Will you be ready for the EU Medical Devices Regulation 07-12-2017 • Brochure	1,787 Kb
	Workplace Transformation Services: Engaging Generation me 14-11-2017 • Brochure	1,890 Kb

Publications
		PDF

Publications
		PDF
	Breaking Barriers: Building a Sustainable Future for Health and Social Care 28-06-2016 • Thought leadership	315 Kb
	Citizen view of the digital transformation of Government 22-03-2017 • Research findings	951 Kb
	Citizen view of the digital transformation of Government - key findings 22-03-2017 • Research findings - infographic	362 Kb
	Data and analytics projects: How do you compare? 22-11-2016 • Solution overview: Infographic	395 Kb
	Data sharing - matching and routing 30-12-2015 • Thought leadership	346 Kb
	Disintermediation and how Blockchain could transform elections of tomorrow 21-09-2015 • Opinion paper	299 Kb
	Embedding the Multi-Agency approach 08-01-2015 • Thought leadership	588 Kb
	Government Digital Trends Survey 2015-2017 11-06-2017 • Research findings	590 Kb
	Government Digital Trends Survey 2015-2017 Infographic 11-06-2017 • Survey findings infographic	80 Kb
	Government Digital Trends Survey summary report - 2015 23-06-2015 • Research findings	225 Kb
	Government Digital Trends Survey summary report - 2016 20-05-2016 • Research findings	587 Kb
	How to become an analytics powered enterprise: Key insights from the early adopters 22-11-2016 • Research findings	1,053 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb
	Intelligent multi-modal solutions for safe and sustainable transport 16-01-2015 • Brochure	2,260 Kb
	Light at the end of the financial tunnel? 24-04-2018 • Report	3,260 Kb
	Northern Ireland eZine, Summer 2017 edition 18-08-2017 • Newsletter	1,088 Kb
	Open Data delivery with Local Government 18-12-2014 • Point of view	376 Kb
	Optimising customer services for Local Government: delivering value by putting customers first 03-05-2016 • Brochure	349 Kb
	Scotland’s public spending pressures 19-06-2018 • Report	2,458 Kb
	Smart cities: Imagine the city of tomorrow, together 04-10-2016 • Brochure	2,453 Kb
	Sopra Steria in Emergency Services: making a difference, delivering innovation and supporting safer communities 09-11-2016 • Solution overview: infographic	1,290 Kb
	Sopra Steria in Local Government: leading change, delivering innovation and making a difference through local partnerships 16-09-2016 • Solution overview: infographic	2,538 Kb
	Sopra Steria in Northern Ireland 07-08-2017 • Regional overview	657 Kb
	Sopra Steria in Scotland 23-05-2016 • Regional overview	637 Kb
	The Citizen View of Digital Government - 2017 key findings infographic 04-01-2018 • Research findings - infographic	361 Kb
	The Citizen View of Government Digital Transformation - 2017 findings 04-01-2018 • Read the full research findings in PDF format	953 Kb
	Using Data to Drive Change in Government 19-06-2017 • Brochure	1,610 Kb

Publications
		PDF
	Biometric Data Capture System 11-08-2015 • Solution overview	230 Kb
	Cyber security: combating the threat 16-06-2015 • Opinion paper	181 Kb
	Delivering transformation programmes for major aerospace companies 10-07-2016 • Brochure	1,617 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb
	LSRC - supporting the delivery of C5ISR capability for deployed operations 10-08-2015 • Brochure	1,340 Kb
	Management of the Joint Deployed Inventory (MJDI) 29-06-2015 • Solution overview	120 Kb
	Managing IT for Defence Estates Operations Housing 25-05-2015 • Solution overview	125 Kb
	Supporting Defence Information Systems 26-08-2015 • Service overview	147 Kb

Publications
		PDF
	Digital evidence: Adopting a cohesive enterprise-wide approach 22-12-2014 • Thought leadership	779 Kb
	How to become an analytics powered enterprise: Key insights from the early adopters 22-11-2016 • Research findings	1,053 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb
	Managed Digital Interview Recording 02-12-2015 • Service overview	61 Kb
	Police contact management: A new perspective 02-09-2015 • Thought leadership	396 Kb
	Police resource and demand modelling 28-08-2015 • Capability overview	718 Kb
	PrediKt®: A strategic approach to resource and demand modelling 31-08-2017 • Thought leadership	1,379 Kb
	PrediKt®: Police Resource and Demand Modelling 31-08-2017 • Capability overview	426 Kb
	SmartContact®: joined up public contact management in UK policing 23-03-2015 • Brochure	931 Kb
	STORM Emergency Services Command and Control 04-11-2014 • Capability overview	1,319 Kb

Publications
		PDF
	Disintermediation and how Blockchain could transform elections of tomorrow 21-09-2015 • Opinion paper	299 Kb
	Doing It Justice: Breaking barriers to criminal justice transformation 22-02-2017 • Read the full Report	12,654 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb

Publications
		PDF
	Are you Fit for Funding? 10-02-2016 • Service overview	371 Kb
	Are you prepared for GDPR? 14-08-2017 • Solution offering	446 Kb
	Are you ready for IFRS 9? 20-10-2017 • Brochure	1,065 Kb
	Banking expertise and technological leadership 22-12-2014 • Brochure	3,933 Kb
	BitCoin, Cryptocurrencies and the Blockchain 11-08-2015 • Read the notes from the roundtable discussion with 22 banking and finance partners	164 Kb
	Blockchain: harnessing the power of distributed ledgers 08-03-2016 • Thought leadership	1,251 Kb
	Customer centric transformation for next generation customer service 09-01-2015 • Brochure	1,827 Kb
	Customer Centricity in the Life and Pensions Industry 18-02-2015 • White paper	425 Kb
	Customer centricity: Are European companies ready for it? 11-02-2016 • Research findings	463 Kb
	Customer centricity: love your customer 11-03-2015 • White paper	538 Kb
	Data and analytics in Financial Services 01-03-2016 • Brochure	588 Kb
	Data and analytics projects: How do you compare? 22-11-2016 • Solution overview: Infographic	395 Kb
	Data and analytics: Becoming an analytics-powered enterprise 23-11-2016 • Capability overview	1,559 Kb
	Digital transformation in Financial Services 02-03-2016 • Brochure	799 Kb
	Digital Transformation: Lessons learned from early initiatives 15-06-2016 • Research findings	894 Kb
	Digital Transformation: Lessons learned from early initiatives (infographic) 15-06-2016 • Research findings - infographic	73 Kb
	Disintermediation and how Blockchain could transform elections of tomorrow 21-09-2015 • Opinion paper	299 Kb
	Divestment and consolidation in Financial Services 02-03-2016 • Brochure	573 Kb
	Finance and systems transformation consulting propositions 21-04-2015 • Proposition overview	785 Kb
	Finance function priorities 2015 -summary flyer 15-04-2015 • Opinion paper	213 Kb
	Fintech - meeting and exceeding the expectations of today’s and tomorrow’s digital native customers 23-03-2017 • Service overview: Infographic	280 Kb
	How to become an analytics powered enterprise: Key insights from the early adopters 22-11-2016 • Research findings	1,053 Kb
	Insurance expertise and technology leadership 09-04-2015 • Brochure	416 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb
	Introducing Analytics on Demand 09-08-2017 • Brochure	691 Kb
	Is the tail wagging the dog regarding significant unmanaged spend? 19-12-2014 • Solution overview	171 Kb
	Lean process automation for financial services 29-04-2015 • Brochure	548 Kb
	Lean process automation: virtualising the workforce 02-06-2015 • Service offering	111 Kb
	Let's fix your Purchase-to-Pay process 11-03-2015 • Solution overview	361 Kb
	Maximising the value of the personal data opportunity 11-03-2015 • White paper	711 Kb
	Midata is coming - what will your business do with it? 11-03-2015 • White paper	2,568 Kb
	Mobile payments - a customer’s perspective 29-04-2015 • White paper	382 Kb
	Modular Digital Banking - A new way to build a bank for new entrants, established and challenger banks 23-03-2017 • Service overview: Infographic	288 Kb
	Redefining the Finance function by transforming Purchase-to-Pay 19-12-2014 • Opinion paper	354 Kb
	Regulation in Financial Services: expertise, services and solutions 03-06-2016 • Brochure	858 Kb
	Robotic Process Automation for Financial Services 02-11-2017 • Brochure	1,155 Kb
	Sopra Steria in Financial Services 03-03-2016 • Brochure	1,557 Kb

Publications
		PDF
	A transformation business case that writes itself 05-03-2018 • Opinion paper	6,412 Kb
	A world shaped by Predictive Analytics: A day in the life in 2025 16-08-2017 • Survey findings	2,143 Kb
	Customer centric transformation for next generation customer service 09-01-2015 • Brochure	1,827 Kb
	Customer centricity: Are European companies ready for it? 11-02-2016 • Research findings	463 Kb
	Customer centricity: love your customer 11-03-2015 • White paper	538 Kb
	Data and analytics projects: How do you compare? 22-11-2016 • Solution overview: Infographic	395 Kb
	Data and analytics: Becoming an analytics-powered enterprise 23-11-2016 • Capability overview	1,559 Kb
	Digital Transformation: Lessons learned from early initiatives 15-06-2016 • Research findings	894 Kb
	Digital Transformation: Lessons learned from early initiatives (infographic) 15-06-2016 • Research findings - infographic	73 Kb
	Finance Transformation Propositions 19-04-2016 • Brochure	1,385 Kb
	Hidden midata opportunities 11-03-2015 • White paper	370 Kb
	How can HR stay relevant in the 21st century? 14-11-2017 • Opinion paper	5,529 Kb
	How to become an analytics powered enterprise: Key insights from the early adopters 22-11-2016 • Research findings	1,053 Kb
	HR Transformation: Putting ‘human’ back into Human Resources 16-06-2017 • Opinion paper	6,257 Kb
	Intelligent business transformation. Succeed with digital fast, with flexibility, at scale 01-07-2016 • Capability overview	421 Kb
	Intelligent multi-modal solutions for safe and sustainable transport 16-01-2015 • Brochure	2,260 Kb
	Let's fix your Purchase-to-Pay process 11-03-2015 • Solution overview	361 Kb
	Maximising the value of the personal data opportunity 11-03-2015 • White paper	711 Kb
	Midata is coming - what will your business do with it? 11-03-2015 • White paper	2,568 Kb
	Mobilising your workforce with Sopra Steria mForce 07-01-2015 • Solution overview	1,076 Kb
	Pioneering a smarter approach to energy management 08-01-2015 • Brochure	898 Kb
	Retailers look East for digital inspiration 18-10-2018 • Opinion paper	2,864 Kb
	Rethinking your retail business around the customer journey and experience 17-09-2018 • Opinion Paper	3,531 Kb
	Safe Dig services that assures projects impacting public assets like roads and carriageways 14-01-2016 • Service data sheet	70 Kb
	Smart cities: Imagine the city of tomorrow, together 04-10-2016 • Brochure	2,453 Kb
	Telecoms and media: An agile response to new industry dynamics 23-12-2014 • Brochure	501 Kb
	Transform your Finance function 05-01-2015 • Brochure	266 Kb
	Will you be ready for the EU Medical Devices Regulation 07-12-2017 • Brochure	1,787 Kb
	Workplace Transformation Services: Engaging Generation me 14-11-2017 • Brochure	1,890 Kb

Publications
		PDF
	Application Portfolio Management 19-12-2014 • Service offering	251 Kb
	Business process services: driving operational excellence 08-04-2015 • Capability overview	440 Kb
	Cyber Security Services that support innovation and enables competitive advantage 03-08-2016 • Capability overview	339 Kb
	Day In The Life Of 19-12-2014 • Service offering	96 Kb
	Driving digital inclusivity through improved web accessibility 28-09-2016 • Service overview	98 Kb
	Global testing services - flexible delivery models 16-12-2014 • Service offering	1,125 Kb
	Global testing services - flexible engagement models 16-12-2014 • Service offering	383 Kb
	Global testing services - why Sopra Steria? 18-12-2014 • Service offering	121 Kb
	Global testing services - why test? 16-12-2014 • Service offering	255 Kb
	Introduction to Sopra Steria services 09-02-2016 • Brochure	544 Kb
	ISTQB BCS Advanced Level Test Analyst Certificate 07-03-2016 • Course description	72 Kb
	ISTQB BCS Advanced Technical Test Analyst Certificate 07-03-2016 • Course description	59 Kb
	ISTQB BCS Advanced Test Manager Certificate 07-03-2016 • Course description	679 Kb
	ISTQB BCS Certified Tester Foundation Level (CTFL) 07-03-2016 • Course description	56 Kb
	Managed Mobility service from Sopra Steria 06-09-2016 • Solution overview: infographic	168 Kb
	Operational Security Management - dynamic services for day-in, day-out protection 01-08-2016 • Capability overview	338 Kb
	Security Consultancy Services that support digital transformation 02-08-2016 • Capability overview	233 Kb
	Smart cities: Imagine the city of tomorrow, together 04-10-2016 • Brochure	2,453 Kb
	Testing training service 16-12-2014 • Service offering	318 Kb

Publications
		PDF
	A transformation business case that writes itself 05-03-2018 • Opinion paper	6,412 Kb
	Blockchain: harnessing the power of distributed ledgers 08-03-2016 • Thought leadership	1,251 Kb
	Breaking Barriers: Building a Sustainable Future for Health and Social Care 28-06-2016 • Thought leadership	315 Kb
	Business process services: adaptable shared services 07-07-2014 • Opinion paper	277 Kb
	Change Management for the transformation 3.0 21-12-2016 • Expert opinion	505 Kb
	Cyber security: combating the threat 16-06-2015 • Opinion paper	181 Kb
	Data sharing - matching and routing 30-12-2015 • Thought leadership	346 Kb
	Digital evidence: Adopting a cohesive enterprise-wide approach 22-12-2014 • Thought leadership	779 Kb
	Digital tranformation projects: a strategy guide for decision-makers 02-02-2017 • White paper	3,763 Kb
	Digital Transformation: Lessons learned from early initiatives 15-06-2016 • Research findings	894 Kb
	Disintermediation and how Blockchain could transform elections of tomorrow 21-09-2015 • Opinion paper	299 Kb
	Embedding the Multi-Agency approach 08-01-2015 • Thought leadership	588 Kb
	How can HR stay relevant in the 21st century? 14-11-2017 • Opinion paper	5,529 Kb
	HR Transformation: Putting ‘human’ back into Human Resources 16-06-2017 • Opinion paper	6,257 Kb
	Improving your Total Cost of Ownership (TCO) through capability-based Application Portfolio Management 19-12-2014 • Point of view	223 Kb
	Is your organisation ready to move ‘beyond digital’? 05-05-2015 • Thought leadership	157 Kb
	Measuring customer experience is now possible thanks to Big Data 18-10-2016 • Expert opinion	395 Kb
	Midata is coming - what will your business do with it? 11-03-2015 • White paper	2,568 Kb
	Mobile payments - a customer’s perspective 29-04-2015 • White paper	382 Kb
	Open Data delivery with Local Government 18-12-2014 • Point of view	376 Kb
	Police contact management: A new perspective 02-09-2015 • Thought leadership	396 Kb
	PrediKt®: A strategic approach to resource and demand modelling 31-08-2017 • Thought leadership	1,379 Kb
	Redefining the Finance function by transforming Purchase-to-Pay 19-12-2014 • Opinion paper	354 Kb
	Retail Alliance: Who is listening to the voice of the customer? 28-08-2015 • White paper	618 Kb
	Retailers look East for digital inspiration 18-10-2018 • Opinion paper	2,864 Kb
	Shared services: always optimising 28-07-2014 • Opinion paper	647 Kb
	Who is listening to ‘The Voice of the Customer’ in your business? 19-12-2014 • White paper	397 Kb

Publications
		PDF
	A world shaped by Predictive Analytics: A day in the life in 2025 16-08-2017 • Survey findings	2,143 Kb
	Citizen view of the digital transformation of Government 22-03-2017 • Research findings	951 Kb
	Citizen view of the digital transformation of Government - key findings 22-03-2017 • Research findings - infographic	362 Kb
	Digital Transformation: Lessons learned from early initiatives 15-06-2016 • Research findings	894 Kb
	Digital Transformation: Lessons learned from early initiatives (infographic) 15-06-2016 • Research findings - infographic	73 Kb
	Engaging Generation Me: Competitive advantage through employee experience 14-11-2017 • Research findings	3,495 Kb
	Government Digital Trends Survey 2015-2017 11-06-2017 • Research findings	590 Kb
	Government Digital Trends Survey 2015-2017 Infographic 11-06-2017 • Survey findings infographic	80 Kb
	Government Digital Trends Survey summary report - 2015 23-06-2015 • Research findings	225 Kb
	Government Digital Trends Survey summary report - 2016 20-05-2016 • Research findings	587 Kb
	How to become an analytics powered enterprise: Key insights from the early adopters 22-11-2016 • Research findings	1,053 Kb
	The Citizen View of Digital Government - 2017 key findings infographic 04-01-2018 • Research findings - infographic	361 Kb
	The Citizen View of Government Digital Transformation - 2017 findings 04-01-2018 • Read the full research findings in PDF format	953 Kb