Customer experience transformation

Building a better future

Right now, organisations are looking to the future - to transform services, reach new customers, and build new business models.

Technology is only part of the solution.

Getting it right begins with understanding people - and designing technology to fit in with their lives and their goals.

The perfect blend of customer insight, creative design, and technological innovation can accelerate change, delight customers, and set you on a path to the future.

Taking the risk out of change

cxpartners, Sopra Steria’s specialist customer experience consultancy, has a proven approach which has helped some of the World’s most famous companies to solve their most complex problems, and launch products and services that have transformed business performance.

With unique tools and insights from internationalisation, to organisational culture, to a board-level dashboard of customer centricity, cxpartners’ deep experience consistently helps organisations to improve their performance and deliver a clear return on investment.

What’s more, cxpartners has a track record of accelerating digital change, helping organisations achieve results faster than ever before.

Our offerings

User insight

cxpartners can help you understand your customers like never before - shedding light on hidden needs and behaviour and turning these into actionable insights that deliver results.

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Service design

We take a holistic view of service delivery, understanding the technology, people and processes required to deliver the best possible customer experiences.

Digital product design

We craft digital experiences using a toolkit including UX design, content and writing, visual design, prototyping, testing to create smart, delightful solutions.

Organisational transformation

cxpartners helps organisations transform their operating model to be digital and customer centric - from capability assessment, to coaching, to creating in-house innovation teams, to organisational design.

Our blog articles

cxpartners joins Sopra Steria

2 March 2020

Sopra Steria has acquired cxpartners, the experience design consultancy, consolidating its position as a leader in the field.

Why some organisations resist digital transformation

It could be that they need to change their ‘theory of business’.

Adding friction to help people make better decisions

21 July 2020

How do you help customers make complex decisions with confidence? Here’s how little friction can help.

Contact our experts