Recruitment and Resourcing Services 

Resourcing solutions that deliver results

At Sopra Steria, our technology‑driven resourcing experts deliver flexible, scalable recruitment and HR solutions that align with your strategic goals. We support every stage of the recruitment journey for public and private sector organisations, seamlessly integrating with your teams and technology to drive quality and efficiency.

Our model streamlines operations, enhances workforce agility, connects talented potential to opportunity and gives you deep expertise. 

As market‑leading public and private sector resourcing specialists, we’ve spent decades solving complex workforce challenges, designing and delivering innovative solutions that improve planning, reduce costs, and boost organisational performance.

Where resourcing meets real impact: what we deliver  

  • Early careers solutions.
  • Fully scalable, flexible solutions to solve complex recruitment challenges.
  • Recruitment process redesign.
  • Access to market leading technology platforms and bespoke configuration.
  • AI innovation and implementation.
  • Tailored assessment design and delivery.
  • Management of complex vetting processes.
  • Efficient high volume, bespoke campaign management.
  • Recruitment process outsourcing.

Organisations work with us because we deliver results, from outcome‑based pricing and faster time to hire, to innovative, AI‑enabled recruitment. We flex quickly to meet peaks in demand, respond rapidly at scale (as proven with Home Office Border Force and DWP Work Coach), and ensure full compliance with the Civil Service Commissioners’ Code and other regulatory requirements.

During the pandemic we helped JobCentre Plus double the size of their work coach workforce in seven months. Together with IDEMIA, we built the sBMS for eu-LISA (European Union Agency for the Operational Management of Large-Scale IT Systems), which serves as one of the world’s largest biometric databases (fingerprints and facial images) to manage Schengen border security.

Understanding your needs 

Every engagement begins with a structured discovery phase to understand your current HR landscape and future objectives. This includes: 

  • Stakeholder workshops to capture priorities and operational detail.
  • Gap analysis to identify capability shortages and compliance risks.
  • Audit of recruitment process and technology stack vs recruiting objectives. 
  • Tailored solution design aligned with your culture, governance, and workforce plans.

We work collaboratively with your teams to co-develop service specifications based on your current recruiting maturity and priorities.

Partner with our technology and resourcing experts

We work with many great partners around the UK to help everyone secure the job they want, make the career change they desire or to access the support services they need. We are highly skilled in the nuances of Civil and Public Service recruitment, including the key drivers to always maintain safe, fair, equal and compliant practices to all that we deliver. 

Resourcing drives us and technology is our engine!

Book your FREE consultation and discover practical ways to improve your hiring and workforce strategy.

 

For NHS and wider Civil Service support, contact Allie Kennedy. For Local Government, Education, and broader Public Service partnerships, contact Ceri Amphlett. For Civil Service, Private Sector, Defence, Banking and Utilities contact Richard Burgess-Kelly.

 

 

Flexible delivery for every project scale

Our delivery model is designed to flex according to the scale, complexity, and urgency of each project. Whether supporting a small-scale departmental initiative or a large-scale enterprise transformation, we tailor our resources, technology, and governance accordingly. 

 

Modular solutions 

For smaller-scale initiatives, such as onboarding or applicant management, we deploy agile teams and automation tools to deliver rapid, efficient results. 

Example: A local authority requiring onboarding support for a short-term campaign would benefit from our templated workflows and automation tools that reduce manual effort and improve candidate experience.

 

 

Enterprise services

For high-volume or complex requirements, we provide: 

  • Dedicated account teams with sector expertise. 
  • Integrated technology platforms for tracking, screening, and reporting. 
  • Supplier ecosystem management for unified service delivery.

Example: Supporting a national Blue Light Service with end-to-end recruitment across multiple locations, ensuring fairness, compliance, and innovative assessment methods.

 

 

 

Working in partnership

Collaboration is at the heart of our approach. We integrate internal teams through: 

  • Joint governance for shared accountability. 
  • Co-location or virtual integration for continuity. 
  • Knowledge transfer and upskilling to embed best practice.

 

We recognise that each customer has unique operational rhythms and cultural dynamics. Our teams are trained to embed respectfully and effectively, ensuring that our presence enhances rather than disrupts existing workflows.

Technology and innovation

Our resourcing managed services are powered by advanced platforms for automation, analytics, and real-time reporting: 

  • Fully configurable Applicant Tracking Systems (ATS).
  • Vast selection of online and in-person assessments. 
  • Holistic and intelligent candidate screening applications. 
  • State of the art onboarding portals that build engagement and improve retention. 

We also invest in AI-driven candidate matching, predictive analytics, and digital identity verification to reduce time-to-hire and improve outcomes. 

Compliance and quality

We operate to the highest standards, fully compliant with: 

 

 

 

We operate ISO-certified quality management systems and conduct regular audits to ensure adherence to contractual and statutory obligations. Our teams are trained in safeguarding, equality and diversity, and data protection.

Insight and continuous improvement

We provide actionable MI, including: 

  • Service volumes and SLA performance. 
  • Candidate satisfaction and dropout rates. 
  • Compliance metrics and audit outcomes. 

 

Through regular reviews and innovation workshops, we drive continuous improvement and deliver measurable value. 

Sopra Steria Resourcing Services

Honeycomb 1 Honeycomb 1

The image is a horizontal process map. It is divided into four main stages, each clearly labelled at the top:

  1. Attraction
  2. Engagement
  3. Selection
  4. Onboarding

The content is presented using hexagon-shaped boxes, connected visually to indicate flow.
Each stage uses a distinct color theme to differentiate phases of the journey.

Stage 1: Attraction (leftmost section)

Colour theme: Purple / pink outlines

Hexagons in this section:

  1. Employee Experience / EVP Design
  2. Attraction and Media Strategy
  3. Media Purchase
  4. Proactive Talent Acquisition
  5. Social Recruitment

Stage 2: Engagement (second section)

Colour theme: Red dashed outlines (for candidate-facing engagement tools) and blue dotted outlines (for core recruitment systems)

Candidate engagement and talent community (red dashed hexagons):

  1. Shared Talent Community / Staff Banks and Talent Pools
  2. Branded Careers Site and/or Campaign Microsites
  3. Chatbot and/or Conversational AI
  4. Digital Candidate Management
  5. Human‑Lead Contact Centre

Recruitment infrastructure (blue dotted hexagons):

  1. Recruitment Process Design
  2. Applicant Tracking System (ATS)

Stage 3: Selection (third section)

Colour theme: Green outlines

Assessment and screening tools:

  1. AI Plagiarism, Behavioural and Anomaly Detection Tools
  2. Cutting‑edge Values and Strengths‑Based Assessments
  3. Automated Sifting Tools – Improved Bias and Fit
  1. On‑demand Video Interviewing
  2. Face‑to‑face, Fixed and Pop‑up Assessment Centres
  3. Situational Job Simulation Assessments
  4. Interview Auto‑scheduling Tools

Stage 4: Onboarding (rightmost section)

Colour theme: Blue dotted outlines and yellow outlines

Oversight and administration (blue dotted hexagons):

  1. Total Analytics and Oversight

Offer and compliance management (yellow outlines):

  1. Automated Offer Management
  2. Vetting Portal – Online checks
  3. On‑boarding Engagement Portal
  4. Automated and/or RPO Contract Admin.

Our resourcing service in numbers last year

Explore our latest recruitment webinars, podcasts and blogs

Watch back the insightful session on how AI can deliver real value in recruitment, without breaking the budget. Our expert panel share practical strategies covering everything from candidate engagement to onboarding and beyond. Plus, hear from our Chief Occupational Psychologist on building team confidence and managing change effectively.

Watch here

Smarter hiring - leveraging AI  to optimise public sector recruitment. Our panel of Sopra Steria experts lead an insightful discussion on how AI is transforming the shape of recruitment. Find out how AI is bringing digital and resourcing expertise closer than ever. 

Watch here

Host Richard Burgess-Kelly, Director of Resourcing Growth and speakers Felicity Hill-Miers, Head of Recruitment and Learning Services and Lucy Stephen, Resourcing Innovation Occupational Psychologist lead the discussion. 

Watch here

In this podcast, host Alison McHarg sits down with Nick Heckscher, our Chief Experience Officer – Resourcing, for a thought-provoking conversation about the evolving world of recruitment.

Listen here

Recruitment is evolving, with renewed emphasis on delivering a positive candidate experience and ensuring satisfaction for both recruiters and successful applicants. This balanced approach reflects recruitment working at its best, where everyone involved feels valued and supported.

Listen here

In this podcast, Resourcing Solutions Consultants Allie Kennedy and Ceri Amphlett unpack their Top Resourcing Tips for 2026, exploring the major shifts reshaping recruitment and the priorities organisations need to focus on right now.

They share a set of practical, actionable insights that talent teams can start applying immediately to create hiring processes that are fairer, faster, and better prepared for the future.

Hosts

Allie Kennedy – Resourcing Solutions Consultant  

Ceri Amphlett - Resourcing Solutions Consultant

Listen here

Experience and earnings no longer define long-term career success. In a fast-changing, AI-driven labour market, skills are the real currency.

That’s why policymakers, educators and employers must support lifelong learning and smoother career transitions.

In his latest blog, Nick Heckscher explores how skills are shaping the future of work

Read here

 

Who are Sopra Steria Resourcing?

  1. Who are Sopra Steria Resourcing? 
    We are a dedicated resourcing division within Sopra Steria, the UK’s leading provider of critical business support services to the public and private sector. We have partnered with major government departments and public services for more than a decade, including a joint venture with the cabinet office that brought core services onto a single platform while preserving each organisation’s identity and reducing cost and our joint venture with the NHS - NHS Shared Business Services. 

  2.  

  1. What do you do, in simple terms? 
    We design and run end to end talent solutions, from attraction and assessment to offer, vetting and onboarding, our flexible menu includes MSP and RPO models, project hiring, contact centre support, high volume vetting, bespoke attraction campaigns, assessment centres, values and strengths based assessments, automated sifting, video interviewing and full contract and compliance management. 

  2.  

  1. How do you use technology and AI? 
    We combine modern applicant tracking, AI powered chatbots, robotic process automation and advanced assessment tools to streamline workflows, improve candidate experience and strengthen selection outcomes, our approach focuses on practical automation with human oversight from our resourcing teams here at Sopra Steria Nationally, so hiring stays fair, explainable and effective.  

  2.  

  1. Can you handle secure, high volume recruitment? 
    Yes, our teams deliver at scale across sensitive public sector programmes and are experienced in complex vetting and high level security clearances for roles in government and policing, this includes specialist contact centre support and robust pre employment screening processes. 

  2.  

  1. What results do you achieve? 
    Recent service data shows a 20 to 40 percent reduction in average time to hire, with large scale engagement across campaigns, interviews and offers, backed by thousands of candidate surveys reporting a positive experience (data from work-coach solution campaigns) 

  2.  

  1. How do I buy your services in the public sector? 
    You can procure through crown commercial service frameworks as well as many others which we are on. We provide mobilisation with a dedicated team, including Prince2 project management and ITIL certified service delivery, plus early careers and commercial specialists. Our teams design the target operating model with you, plan transition and stay in place through go live to ensure continuity.  

  2.  

  1. Can you work with our existing systems as well as implement new ones? 
    Absolutely, we integrate with and work alongside your current ATS and HR Tech.  If your current ATS for example, meets your needs, we would partner with your existing provider and optimise the end to end resourcing journey, adding bolt on capabilities like assessments, contact centre, chatbot and analytics to create smoother workflows.  When a new platform is genuinely needed, we will design and implement it with you, including integrations, data migration and change support, so it is unique to your business needs. 

 

  1. How do you support diversity, inclusion and accessibility? 
    Our solutions encourage diverse hiring by combining unbiased, automated screening with values and capability based assessments, we offer inclusive options such as digital and in person assessment formats, neurodiversity friendly design and clear, data led fairness controls across the funnel. 

  2.  

  1. How do you protect data and maintain confidentiality? 
    We handle personal data in line with UK data protection regulations and public sector standards, for sensitive programmes our people hold security clearances and we operate controlled processes for screening and onboarding to keep information safe throughout the candidate journey. 

  2.  

  1. How do we get started? 
    Begin with a discovery session with our team to confirm goals, constraints and current technology, from there we propose an operating model and phased plan, we align timelines to your cycles (for example synchronising builds with graduate or apprenticeship intakes) and we run regional workshops where useful to ensure local readiness before go live. 

  2.  

  1. Do you support only end to end recruitment, or can you also help with wider HR and Payroll?
    We cover everything across recruitment, talent management and engagement and through the wider Sopra Steria team we also deliver HR services (such as bringing powerful workforce planning tools and AI capabilities), Payroll, Finance and Accounting, Contact Centre Operations and Data Insight and Procurement. With Sopra Steria you can extend effortlessly from hiring into broader workforce and business services in one joined up model. 

In summary:
We deliver tailored recruitment and resourcing solutions across public and private sectors, with extensive experience in delivering permanent, contract, interim, and managed staffing services.
We offer end-to-end talent acquisition support, including recruitment process outsourcing (RPO), workforce planning, and delivery through major public-sector frameworks.
We have a dedicated team of experts with deep sector knowledge and ISO-certified processes, ensuring compliant, agile, and high-quality resourcing for complex business needs.