Business Process Services

As global leaders in Business Process Services (BPS), we enable our clients to achieve the best outcomes for their customers.

Moving away from the limitations of traditional outsourcing models, we leverage our experience and expertise in innovation and driving exceptional user experiences every step of the way.  

Working with dozens of clients in both government and the private sector, our teams of digital transformation specialists deliver significant savings and the best customer outcomes:

  • 46,000 employees across 30+ countries

  • Tech MarketView ‘Shining Star’

  • Top 3 UK BPS provider

  • Top 5 European Digital Service Companies

  • Delivered £950m savings to UK Government

Sopra Steria works in partnership with SSCL to provide a unique BPS solution. 

Shared Services Connected Ltd (SSCL), was formed as a joint venture between with the Cabinet Office and Sopra Steria. It is the largest provider of business-critical support services for our Government clients, using insight and innovation to help drive cost efficiencies and meet rising expectations for improved public services. 

 

Supporting UK private sector growth.

With pressures on companies to manage costs while achieving growth, and increasingly demanding customers, securing efficiencies in front, middle and back-office operations is critical to survival.

We work with companies in financial services, energy and utilities, transport and retail, delivering exceptional results in outsourced finance and accounting, procurement, HR, payroll and contact centres.

Our end-to-end services are designed to support companies in achieving more for less, from day one. 

Achieving exceptional customer experience and outcomes through innovation

Sopra Steria’s track record for service excellence, combined with our scale and global digital transformation capabilities, provides our clients with a unique opportunity to realise optimal business outcomes including operation efficiency, rationalisation of costs, risk mitigation and improved stakeholder engagement.

We measure our success by tangible end user and business outcomes.

 

Our Awards

Client Success Stories

Saving the NHS millions – achieving huge economies of scale with innovation and best practice
NHS SBS delivers award-winning services that empower NHS trusts to focus on strategic decision-making, drive business improvement, and redirect resources to frontline patient care.

Delivering an innovative UK-first offshore BPO service

Our team explored how to cost-effectively deliver an increasing volume of transactional processing activities into a growing number of MUS customers – with resource flexibility through a UK-first offshore BPO service.

Our Partners

Our ecosystem of technology and delivery partners brings a wealth of specialist expertise drawn from key disciplines in business process outsourcing.

From platform providers to tooling developers, we bring together a powerful ecosystem of best-in-class organisations. Each component of our ecosystem is selected based on their alignment with our own values and mission, underpinned by customer centricity.

By leveraging our partnerships with leading technology companies throughout the industry, we’re able to maximise digital innovation in the solutions we provide, with a focus on driving continuous improvement, resilience and agility.

 

Explore more about our capability

Sopra Steria ranked third amongst the UK’s top Business Process Services suppliers

Aug 11, 2022, 16:18 PM
Title* : Sopra Steria ranked third amongst the UK’s top Business Process Services suppliers
This year’s TechMarketView UK Supplier Ranking for BPS report sees Sopra Steria ranked third. The company is quoted as having the strongest performance among the major multi-service providers, with revenues having grown organically by 24.3%, boosted by a focus on platforms which deliver real business outcomes, such as its FORS, UKVI and Debt Management offerings

Ranking underpinned by strong performance across the business and its joint ventures

LONDON, August 1st 2022 – Sopra Steria, a European Tech leader recognised for its consulting, digital services and software development, has been ranked third in TechMarketView’s 2022 UK Supplier Ranking for Business Process Services (BPS). 

This year’s report sees Sopra Steria ranked third and is quoted as having the strongest performance among the major multi-service providers, with revenues having grown organically by 24.3%. This was boosted by the organisation’s successful pivot away from traditional BPS to its focus on developing platforms which deliver real business outcomes, such as its FORS, UKVI and Debt Management offerings.

Strong performances by Sopra Steria’s two UK joint ventures contributed significantly to the growth, with Shared Services Connect Limited (SSCL) and NHS Shared Business Services (NHS SBS) representing 53% of UK revenues.

John Neilson, CEO of Sopra Steria UK, commented: “I am delighted with the improvement in our ranking, which has been achieved as a result of outstanding work by our teams and joint ventures.

“The BPS market is changing, and we take pride in having been recognised as a player which is steering the market away from traditional transactional outsourcing to one that’s creating meaningful change for our clients. We’re committed to continuing to develop our new generation of services which expand the scope of BPS offerings, providing future-focused solutions that are both intelligent and resilient, helping organisations better serve their customers, citizens and patients.”

The BPS market has changed significantly over the past few years, mainly due to the impact of the pandemic.  According to TechMarketView, the heritage market defined by ‘traditional ‘lift and shift’ BPO is declining, with a move away from the cost optimisation concept focusing on ‘back-office’ business processes. What we’re seeing in today’s BPS market is the permeation of digital and platform solutions which are transforming the entire business process value chain, addressing a wide variety of business objectives. The move to intelligent operations and new models of delivery, and the shift towards more transformative BPS offerings, have been key accelerators of growth.

David Morris, CEO at SSCL, said: “2022 saw some strong results for SSCL as we continued to deliver high volume assessments and recruitment for clients, all while managing payroll for over 500,000 UK civil servants and fulfilling major contact centre contracts. We also placed 19th in the Super Large Organisations category for the Great Place to Work survey.

“Having played a role in helping Sopra Steria rank third in this report is just another accolade we’re incredibly proud of and is proof that our work to help support customers achieve better business outcomes is working.”

Erika Bannerman, Managing Director at NHS SBS, added: "We are delighted that TechMarketView has recognised our commitment to the NHS at this critical time. Our digital and data-led services continue to transform healthcare administration, driving greater efficiencies and enabling the largest healthcare reform for a generation.”

 

These rankings are part of a series of reports assessing market and supplier performance which includes BPS Operations Market Trends & Forecasts and Supplier Snapshot, due later this year. You can read more on the report here.

ENDS

About Sopra Steria

Sopra Steria, a European Tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to making the most of digital technology to build a positive future for its clients. With 47,000 employees in nearly 30 countries, the Group generated revenue of €4.7 billion in 2021. The world is how we shape it. Sopra Steria Group (SOP) is listed on Euronext Paris (Compartment A).

About TechMarketView

TechMarketView is an influential boutique analyst and advisory firm focused on the UK tech market. Trusted by tech suppliers and tech users as they navigate change, TechMarketView analysts are known for robust analysis of suppliers and disruptive market trends, blending UK depth with forward-looking insight.

www.techmarketview.com | @techmarketview

 

 

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Our team

Our team comprises experts in business processes, technology, integration and data architectures, who are involved in all stages from advice to operation. We have unique expertise in BPS and shared services built on experience acquired over a number of years.  This allows us to deliver services that are streamlined, effective, and results-driven.