As global leaders in Business Process Services (BPS), we enable our clients to achieve the best outcomes for their customers.
Moving away from the limitations of traditional outsourcing models, we leverage our experience and expertise in innovative and transformative solutions to deliver exceptional user experience.
Working with dozens of clients in both government and the private sector, our teams of digital transformation specialists immense value and deliver significant savings and the best customer outcomes:
46,000 employees across 30+ countries
Tech MarketView ‘Shining Star’
Top 3 UK BPS provider
Top 5 European Digital Service Companies
Delivered £950m savings to UK Government
Sopra Steria provides unique BPS solutions.
Working with clients in UK Government departments, Sopra Steria uses insight and innovation to help drive cost efficiencies and meet rising expectations for improved public services.
Supporting UK private sector growth.
With pressures on companies to manage costs while achieving growth, and increasingly demanding customers, securing efficiencies in front, middle and back-office operations is critical to survival.
We work with a number of companies in financial services, energy and utilities, transport and retail, delivering exceptional results in outsourced finance and accounting, procurement, HR, payroll and contact centres.
Our end-to-end services are designed to support companies in achieving more for less, from day one.
Achieving exceptional customer experience and outcomes through innovation
Sopra Steria’s track record for service excellence, combined with our scale and global digital transformation capabilities, provides our clients with a unique opportunity to realise optimal business outcomes including operation efficiency, rationalisation of costs, risk mitigation and improved stakeholder engagement.
We measure our success by tangible end user and business outcomes.
SSCL has received numerous awards at the prestigious UK National Contact Centre Awards.
These awards highlight that our teams are part of a committed, resourceful and driven community, working together to deliver the best possible service to our customers and aligning to our values.
Apr 15, 2021
Oct 25, 2019
Our team explored how to cost-effectively deliver an increasing volume of transactional processing activities into a growing number of MUS customers – with resource flexibility through a UK-first offshore BPO service.
Our ecosystem of technology and delivery partners brings a wealth of specialist expertise drawn from key disciplines in business process outsourcing.
From platform providers to tooling developers, we bring together a powerful ecosystem of best-in-class organisations. Each component of our ecosystem is selected based on their alignment with our own values and mission, underpinned by customer centricity.
By leveraging our partnerships with leading technology companies throughout the industry, we’re able to maximise and leverage digital innovation in the solutions we provide, with a focus on driving continuous improvement, resilience and agility.
Dec 6, 2023
Aug 11, 2022
Our team comprises experts in business processes, technology, integration and data architectures, who are involved in all stages from advice to operation. We have unique expertise in BPS and shared services built on experience acquired over a number of years. This enables us to design solutions and run services that are both efficient and profitable for our clients.