Webinar - Digital Transformation: A journey towards 21st century citizen-focused services

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Brought to you by FutureScot, this free, one-off virtual event will chart the progress of Scotland’s public services towards the goal of becoming one of the most advanced digital governments in the world.

With the recent update to its national digital strategy, ‘A changing nation: how Scotland will thrive in a digital world’, delivered in partnership with local government body COSLA, the plan puts forward a ‘shared vision of a modern, digital and collaborative government, designed around people’.

In this must-see 1hr 45min session, we’ll benchmark some of the key principles of this transformation journey, including around leadership, culture and skills – which are the foundational aspects of a successful and sustainable drive to build truly inclusive, citizen-focused services.

We will look at how collaboration between public, private and third sectors is enshrined in that approach: whether that’s to create new identity-based digital and payment services, support staff in their Digital Data and Technology (DDaT) professional roles, or to help legacy IT move towards cloud delivery, with new data standards underpinning a more agile approach to government.

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Agenda

10:00 – Chair's Opening Remarks: Margaret Moore, Director of Citizen & Devolved Government Services, Sopra Steria

10:10 - Building Transformational Services in a New Era for Digital Government: How Service Design & Common Components are Integral to Modern, Agile Government Services: Joy Bramfitt-Wanless, Head of Digital Transformation Division, The Scottish Government

10:25 - Social Security Scotland's Digital Service Standards Approach: Ensuring Dignity, Fairness & Respect are at the Heart of Digital Delivery: Lisa Baron-Broadhurst, Programme Director, Social Security Scotland

10:40 - Ethical by Design: The Sopra Steria approach: Dr Kevin MacNish, Digital Ethics Consulting Manager, Sopra Steria

10:55 - A thriving digital nation: How the Scottish Digital Academy is developing digital skills, leadership and talent across the public and third sectors in Scotland: Lee Dunn, Head of The Scottish Digital Academy, The Scottish Government

11:10 - Working Together: The Next Steps for Digital Leaders to Embrace The Learnings From The Pandemic and Develop Services for the 21st Century ‘Digital Citizen‘. Speakers: Joy Bramfitt-Wanless, Head of Digital Transformation Division, The Scottish Government; Lisa Baron-Broadhurst, Programme Director, Social Security Scotland; Dr Kevin MacNish, Digital Ethics Consulting Manager, Sopra Steria

11:45 - Webinar Close

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