Turning the spotlight on employee experience
The world of work is changing. How you enable your employees to deliver business and strategic outcomes is critical to their experience in the workplace – and how you create differentiation and competitive advantage.
A focus on employee experience is now pivotal to business success. It is about the cultural and technology changes that enable the business to seamlessly engage with Generation Me and transform how people feel at work. This will impact every aspect of an organisation’s performance, from productivity and profitability, to absenteeism and safety incidents.
What is Generation Me?
In today’s always on, always connected world, employee expectations are growing and the demand for flexible working has never been higher. Generation Me is this new workforce: one that expects to operate at work just as easily as it does at home. This means being able to access business and HR services through the channel of their choice, from anywhere, at any time, from any device.
Crucially, the workplace that empowers its people with real-time data services, intuitive easy-to-access employee services and automated self-help will be better placed to achieve broader strategic customer experience goals.
An employee-centric model
To engage with this new, digitally savvy workforce, technology, business and HR leaders are re-thinking outdated processes that have failed to keep up with new ways of working and new modes of service delivery, such as digital and cloud platforms. They recognise the need to make a significant shift to an employee-centric model that helps the business attract and retain the best (and most appropriate) talent.
Re-design, automate, digitise
Sopra Steria makes this happen. We help our clients transform their employee services with better use of people, process and technology. Through Engaging Generation Me, we modernise workplaces and update management practices. We implement smart, analytical systems and simplified, automated processes and employee services.
At its heart, Engaging Generation Me from Sopra Steria ensures the end-to-end employee lifecycle is supported by modern, efficient business and HR services that are fit-for-purpose. Bringing together both technology and process transformation, this typically involves:
- Re-designing, automating and digitising key business and HR processes
- Addressing the challenge of ageing technology platforms that are not aligned with a user-centric focus, such as the need to offer employee channel-of-choice options
- Making use of robotics, analytics and artificial intelligence (AI) to help capture, analyse and interpret data to drive a better employee experience
- Using analytics to better predict and plan for career progression and retention, or to understand and manage health and wellbeing issues