London, 7 July 2026 – With the next wave of productivity to come from redesigning end-to-end business operations around AI, not simply deploying AI assistants, ‘Sopra Steria Lumina’ is a new Business Process Services (BPS) solution that places AI at the heart of an organisation’s operations.
By combining market-leading AI expertise with decades of experience delivering mission-critical, regulated services, at scale, across both the public and private sectors, Sopra Steria Lumina brings people, processes, data and intelligent automation together, without compromising governance, security or sovereignty.
In addition to lower costs and faster processes, this means better decisions, greater resilience, improved compliance, and a better experience for citizens, customers and employees.
In contrast to the many organisations still just adding AI onto legacy operating models, Sopra Steria Lumina embeds AI into day‑to‑day operations – rather than it being bolted on as an afterthought. Designed to revolutionise the way organisations approach BPS operations, AI is built-in from the outset to deliver immediate and ongoing improvements to services.
Sopra Steria Lumina is designed using industry‑leading AI capabilities developed by Sopra Steria and incorporates many years of experience transforming complex, critical services at scale. These proven capabilities are already deployed across a range of highly regulated environments.
- Government: AI‑led contact centre service delivery for a user base of over three million citizens, which autonomously resolves 45% of inbound contacts and has increased customer satisfaction by 21%.
- Police: AI-driven Purchase Order validation solution that processes 500,000+ receipt-line items per year for one police service alone, returning over £1m per year to its budget.
- Financial Services: Debt management platform servicing £3bn of debt across around 20 clients (Government, NHS and financial service providers), covering more than 217,000 customers and almost 613,000 accounts.
- Defence: AI-native user portal that orchestrates HR transactions for over 200,000 users in a secure environment, returning thousands of hours back to Armed Forces Personnel.
- Health: Adopted Agentic AI solution to orchestrate workflows, returning thousands of hours to the NHS and enabling greater focus on frontline patient care.
With an emphasis on improved compliance, resilience, speed, decision-making and user experience, Sopra Steria Lumina promises a new era of BPS and productivity gains that make organisations more competitive.
Within finance and accounting, for example, Sopra Steria Lumina can orchestrate processes such as invoice coding, PO matching, cost centre reconciliation and expense approvals, with the aim of reducing costs by between 30-60% and manual rework by up to 50%.
Similarly, for Human Resources departments, Sopra Steria Lumina addresses the challenge of repeated queries and long resolution times, by implementing AI that is grounded in organisational policy and automating case management triage. This has the potential to increase first contact resolution by between 15-30% and reduce average handling time by up to 25%.
As part of its new offering, Sopra Steria will also launch the ‘Lumina Academy’ to scale AI capability across client organisations. Designed to overcome a major barrier to true transformation and the adoption of AI at scale, the Lumina Academy will upskill public and private sector employees, equipping them with the technical skills and ethical AI literacy to ensure people, processes and governance keep pace with fast moving technology.
Rajesh Krishnamurthy, CEO of Sopra Steria Group, said:
“We started by looking at our own Group first: moving from AI-assisted to truly AI-native ways of working, not adding intelligence on top of legacy processes, but redesigning them around it.
“Sopra Steria Lumina brings that same approach to our clients' Business Process Services, so that AI becomes part of how operations are designed, not an afterthought. That is how productivity becomes lasting competitive advantage.”
Craig Wilson, Sopra Steria UK CEO, said:
“Sopra Steria Lumina is about moving beyond experimentation to achieve tangible outcomes. Designed using our vast experience of running complex, business-critical operations, it provides organisations with a practical solution to a rapidly changing technology landscape.
“The future of BPS isn’t about automating existing processes; it’s about redesigning the operating model around AI.”
To find out more about Sopra Steria Lumina visit www.soprasteria.co.uk/lumina.