financial-services
innovation
We’re delighted that we successfully helped our client create a vision for future services using a human centered design approach to meet their customer and client goals through a 3-year transformation.
Following a year without a conference, it was great to meet up with industry peers and service providers to discuss the hot topics surrounding pensions, with the theme based on ‘rip it up and start again’.
To be genuinely customer-centric, interactions must be simple. Here we explore the balance needed in delivering a digital-first customer experience, with the all-important human element.