Business Process Services

Reimagined Business Process Services

As global leaders in Business Process Services, we are enabling organisations to move away from the limitations of traditional outsourcing models to leverage innovative and transformative solutions.  Through digital transformation and a focus on delivering exceptional user experience, we enable our clients to achieve optimal business outcomes.

Sopra Steria works in partnership with SSCL to provide a unique BPS solution.

Shared Services Connected Ltd (SSCL), was formed as a joint venture in conjunction with the Cabinet Office and Sopra Steria.  It is the largest provider of business-critical support services for our Government, Police and Defence clients, using insight and innovation to help drive cost-efficiencies and meet rising expectations for improved public services.

  • 46,000 employees across 30+ countries
  • Top 3 UK BPS provider
  • Top 5 European Digital Service Companies
  • Tech MarketView ‘Shining Star’
  • Delivered £405m savings to UK Government
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Delivering exceptional customer experience and outcomes through innovation

SSCL’s track record for service excellence combined with Sopra Steria’s scale and global digital transformation capabilities, provides our clients with a unique opportunity to realise optimal business outcomes including operation efficiency, rationalisation of costs, risk mitigation and improved stakeholder engagement.

We measure our success by tangible end user and business outcomes.


A business-led approach to digital transformation. 

By leveraging our partnerships with leading technology companies throughout the industry, we’re able to maximise and leverage digital innovation in the solutions we provide, with a focus on driving continuous improvement, resilience and agility.

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“Success is measured by what we enable clients to achieve”

Our Awards

Awarded for services delivered across the UK for both Government and Police. Innovative enhancements have revolutionised customer contact centre journeys and SSCL is recognised as continuing to deliver market-leading performance

UK National Contact Centre Awards

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For the technical support, improvements and scale of recruitment made to support the DWP hire of 13,500 DWP work coaches as part of the DWP plan to get the UK back to work post pandemic. This outsourcing model contributed to a saving of 156,472 hours of management resource and 40,000+ assessment hours, enabling time to be re-invested in supporting customers.

CIPD People Management Awards 2021

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The award recognises how organisations have advanced employee wellbeing, increased engagement and strengthened business culture, particularly in the context of the pandemic. SSCL was highly commended ​​in this category, for engaging with colleagues across the country, making sure the right tools and resources were available to look after the health and wellbeing of our people.

Business Culture Awards

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 Client Stories

Our Partners

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Thought Leadership

What are the key areas Financial Services organisations need to focus on for future Business Process Outsourcing success

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Thought Leadership

Contact our experts

Our team comprises experts in business processes, technology, integration and data architectures, and is involved in all stages from advice to operation. We have a unique expertise in BPS and shared services built on experience acquired over a number of years. This enables us to design solutions and run services that are both efficient and profitable for our clients.