Business Process Services

Business Process Services

Imagine redesigning the vital processes that drive your organisation, positively transforming agility and cost while freeing your teams to focus on performance and growth…


That’s what Sopra Steria’s award-winning Business Process Services (BPS) delivers, combining outsourcing (BPO), consultancy and transformation services. In fact, we’re one of the leading BPS providers in Europe. We’re the market leader for finance and accounting. And we run arguably the largest multi-service, multi-client Shared Service in Europe. We run high-end operations for various industries across customer service, data validation, compliance checking, payments and query resolutions.


Private and public sector organisations trust our experience-led approach to help them run smarter, optimising either solitary functions or fundamentally restructuring how they work to create fluid, OPEX-based operating models to save millions and transform service.


Where some consultants focus on futures that may not happen, we roll up our sleeves and deliver, analysing your performance and designing a realistic improvement plan – and executing, giving you a dynamic mix of know-how that's unrivalled in the industry.


Our aim is to seamlessly replace stale, rigid and outdated processes with commercially innovative, lean and responsive new ways of working. Collaboration is at the heart of everything we do – so we work intimately with your key stakeholders to deliver pragmatic, reliable solutions in line with your own specific business objectives.


Our philosophy is to make realistic promises, and over-deliver on them with tangible business impact and bankable results.

Our approach


The backbone of our approach is our comprehensive Process Intelligence Methodology (PIM). This covers the complete business run/change cycle, drawing upon our consultancy, transformation and delivery services.


Through the tools, methods and experience embodied within PIM, we can take organisations from operational health-checks, through radical re-visioning of the operating model, to transformed services that are sustainably improving – delivered by a motivated, empowered team.


We push the boundaries of BPS, from the type of work we run, to the way in which we design its delivery. And we track, embrace and implement “hot” new ideas from Business Process as a Service (BPaaS) to Robotic Process Automation.


Our methodology is to transition and transform some of the most complex business processes outsourced today. This helps prove the “art of the possible” and expand the benefits case. It also allows us to take on highly unique, industry-specific work – safely and rapidly realising better outcomes.


If you have a question on any of our services, or would like to discuss topics such as BPaaS or Robotic Process Automation, please contact us.

Related services that can help you transform your business:


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NHS Liverpool CCG has been at the forefront of implementing telehealth for patients with chronic obstructive pulmonary disease (COPD), chronic heart failure and diabetes. 

Saving the NHS millions – achieving huge economies of scale while demonstrating both innovation and best practice in business efficiency

As the world’s largest publicly-funded health service, the NHS offers a comprehensive system of healthcare for all UK residents. It employs over 1.7 million people and deals with around 1 million patients every 36 hours.

Norfolk and Norwich University Hospitals Foundation Trust: Weekly Payroll helps cut agency spend

With NHS providers spending more than £5bn a year on temporary staff, providers like Norfolk and Norwich University Hospitals Foundation Trust (NNUH) have partnered with NHS Shared Business Services (NHS SBS).