Business Process Services

As global leaders in Business Process Services (BPS), we enable our clients to achieve the best outcomes for their customers.

Moving away from the limitations of traditional outsourcing models, we leverage our experience and expertise in innovation and driving exceptional user experiences every step of the way.  

Working with dozens of clients in both government and the private sector, our teams of digital transformation specialists deliver significant savings and the best customer outcomes:

  • 46,000 employees across 30+ countries

  • Tech MarketView ‘Shining Star’

  • Top 3 UK BPS provider

  • Top 5 European Digital Service Companies

  • Delivered £950m savings to UK Government

Sopra Steria works in partnership with SSCL to provide a unique BPS solution. 

Shared Services Connected Ltd (SSCL), was formed as a joint venture between with the Cabinet Office and Sopra Steria. It is the largest provider of business-critical support services for our Government clients, using insight and innovation to help drive cost efficiencies and meet rising expectations for improved public services. 

 

Supporting UK private sector growth.

With pressures on companies to manage costs while achieving growth, and increasingly demanding customers, securing efficiencies in front, middle and back-office operations is critical to survival.

We work with companies in financial services, energy and utilities, transport and retail, delivering exceptional results in outsourced finance and accounting, procurement, HR, payroll and contact centres.

Our end-to-end services are designed to support companies in achieving more for less, from day one. 

Achieving exceptional customer experience and outcomes through innovation

Sopra Steria’s track record for service excellence, combined with our scale and global digital transformation capabilities, provides our clients with a unique opportunity to realise optimal business outcomes including operation efficiency, rationalisation of costs, risk mitigation and improved stakeholder engagement.

We measure our success by tangible end user and business outcomes.

Our Awards

Client Success Stories

Saving the NHS millions – achieving huge economies of scale with innovation and best practice
Initially providing finance and accounting back office processing. NHS SBS delivers award-winning services that empower NHS trusts to focus on strategic decision-making, drive business improvement, and redirect resources to frontline patient care.

Delivering an innovative UK-first offshore BPO service

Our team explored how to cost-effectively deliver an increasing volume of transactional processing activities into a growing number of MUS customers – with resource flexibility through a UK-first offshore BPO service.

Our Partners

Our ecosystem of technology and delivery partners brings a wealth of specialist expertise drawn from key disciplines in business process outsourcing.

From platform providers to tooling developers, we bring together a powerful ecosystem of best-in-class organisations. Each component of our ecosystem is selected based on their alignment with our own values and mission, underpinned by customer centricity.

By leveraging our partnerships with leading technology companies throughout the industry, we’re able to maximise digital innovation in the solutions we provide, with a focus on driving continuous improvement, resilience and agility.

 

Explore more about our capability

Sopra Steria wins £369m deal to transform services on behalf of NS&I
Sopra Steria, the purpose-led digital transformation provider, has been awarded two major contracts, with a combined value of £369m, by National Savings and Investments (NS&I), the UK’s government-owned savings bank best known for Premium Bonds.
2023
News
Press Releases

Sopra Steria ranked third amongst the UK’s top Business Process Services suppliers
This year’s TechMarketView UK Supplier Ranking for BPS report sees Sopra Steria ranked third. The company is quoted as having the strongest performance among the major multi-service providers, with revenues having grown organically by 24.3%, boosted by a focus on platforms which deliver real business outcomes, such as its FORS, UKVI and Debt Management offerings
2022
News
Press Releases
Sopra Steria UK

Our team

Our team comprises experts in business processes, technology, integration and data architectures, who are involved in all stages from advice to operation. We have unique expertise in BPS and shared services built on experience acquired over a number of years.  This allows us to deliver services that are streamlined, effective, and results-driven.