Drive better experiences for customers, citizens and colleagues

Take our People Centred Maturity Assessment and get practical insights in under 10 minutes 

Organisations everywhere are under pressure to deliver better services, improve experiences, and adapt quickly to changing expectations. But real progress requires more than good intentions. 

Being people-centred means designing and delivering services around the real needs of users, customers, citizens and colleagues - and that demands alignment across culture, strategy, technology, skills and ways of working. 

Our People-Centred Maturity Assessment helps you understand how well your organisation is set up to do that today, and what to focus on next. 

People Centred Maturity Assessment: Understand. Improve. Transform.  

Use our free assessment to: 

  • Discover where your organisation stands on people-centred capability today. 
  • Identify strengths and blind spots across culture, strategy, processes, expertise and technology. 
  • Spot the barriers slowing you down, from siloed teams to outdated tools or unclear decision-making. 
  • Prioritise the changes that will have the biggest impact on the people you serve. 
  • Build clearer, stronger cases for investment, improvement and transformation. 

Start your assessment now 

What you’ll receive 

Your personalised report - delivered instantly to your inbox - includes: 

  • Your overall people centred maturity score. 
  • A breakdown across all five pillars: Culture, Strategy, Process, Expertise, and Technology & Infrastructure. 
  • A visual summary of your strengths and opportunities. 
  • Tailored recommendations to help you improve how you design and deliver services. 
  • Strategic insights to support planning, leadership conversations and capability building. 
  • Use it to spark conversations, align teams, identify opportunities, or kick-start service improvement work. 

Why it matters 

Organisations are investing in transformation, digital change and service improvement - but many still struggle to deliver experiences that truly work for people. 

People-centred organisations are different. They: 

  • deliver better, more trusted services 
  • make faster, more confident decisions 
  • build stronger employee engagement and culture 
  • innovate more effectively and sustainably 

This assessment gives you a clear, structured view of what it takes to get there. 

It’s the first step toward building services, systems and experiences that genuinely improve people’s lives. 

Start your self-assessment
It’s quick (under 10 minutes), free, and delivers tailored insight you can use immediately. 
Get started now and drive better experiences for customers, citizens and colleagues.
Start your self-assessment