AI is everywhere right now. Organisations are racing to deploy new tools and embed them into daily operations. But speed and scale alone don’t guarantee success. Real impact comes when AI transformation is designed to be human-centred and responsible.
It’s how customers experience joined-up, respectful services that truly meet their needs. It’s how citizens benefit from trusted, efficient public services. And it’s how colleagues work smarter, not harder - with AI that enhances their roles rather than replaces them.
When transformation starts with people, it doesn’t just move faster - it lasts longer, delivering value that’s meaningful and sustainable.
CCMonth 2025 is a month-long programme, brought to you by Sopra Steria, Sopra Steria Next and CXPartners, that is dedicated to exploring how organisations can move beyond the hype and make people the focus of AI transformation.
If you've come along to Customer Centricity Month before, you might have noticed a slight change to the name for the programme - from Customer Centricity Month to CCMonth. You can read more about why we wanted to do that in the blog, here.
This year, through a series of expert-led webinars, a resource hub packed with thought leadership, practical tools and insights, and the launch of our customer and citizen centricity assessment, we’ll help leaders understand what people-first transformation looks like - and how to make it happen.
Throughout November, we’ve put together an exciting four-part series of events - designed to inspire, inform, and share practical insights on people-centred transformation.
We’re partnering with Digital Leaders to ensure our events reach public sector audiences and create opportunities for meaningful discussion with senior leaders across government.
Join experts from across sectors to discover how to move beyond hype, deliver transformation that matters, and ensure AI strengthens the people it serves.
When: Wednesday 5th November, 1-2pm
Where: Online, hosted by Digital Leaders
If we asked you to imagine what a day might look like a decade from now in an AI-enabled world, you might picture technology enhancing our lives and work - where purpose-led leadership, empathetic cultures and responsible innovation strengthen human potential. On the other hand, you might foresee a future where AI erodes trust, displaces jobs and deepens inequality.
Both are possible future realities, but how do we get there from here? And how do we play our part to make sure it’s the former vision that is realised?
In this webinar, Becky Davis will make that future practical, exploring the steps organisations can take today to shape the AI-powered organisations of tomorrow.
Sign up here
When: Wednesday 19th November, 2-3pm
Where: Online, hosted by Sopra Steria
AI is not only transforming organisations internally, but is reshaping how people interact with products, services, and organisations.
It promises efficiency and innovation, with the potential to create richer, more seamless, and more personalised experiences. But when organisations lead with the technology instead of people’s needs, it can produce unintended consequences: reinforcing bias, excluding users, or reshaping services in ways that undermine trust.
In this webinar, Mark Skinner will explore how design can help shift that focus. By putting customers, users, and citizens at the centre, we can spot risks earlier, de-risk investment, and make sure AI enhances both the experiences people have and the systems organisations rely on.
Where: In person, hosted by Digital Leaders
The future of AI transformation won’t be defined by how fast we move now, but by the positive impact we create. This in-person roundtable will bring together senior business leaders to cut through the noise of rapid adoption and focus on what really matters: creating AI transformation that is responsible, people-centred and delivers meaningful impact.
This is not about speed or shiny technology - it’s about trust, culture, leadership, and the choices we make today to ensure AI strengthens rather than sidelines human potential. Participants will gain fresh perspectives from peers, share challenges and explore practical steps to embed ethics, empathy and accountability into their AI journeys.
By the end of the session, leaders will leave with sharper clarity on how to guide their organisations beyond hype and towards people-first, sustainable AI adoption.
If you'd like to come along, please drop us an email.
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When: Wednesday 26th November, 2-3pm
It’s one thing to talk about AI transformation - it’s another to make it happen. Success requires more than technology; it demands trust, leadership, ethical design, and a relentless focus on human needs.
In our online panel discussion, we’ll bring together senior voices and business leaders from government, private sector, and experts in AI and transformation, to explore how organisations are turning AI ambition into reality.
Our panellists will share how they’re delivering responsible, people-centred AI transformation in practice - from embedding ethics and accountability into decision-making, to building cultures that enable innovation and trust.
Through real-world examples and lessons learned, we’ll examine how leaders are overcoming barriers such as governance challenges, data complexity, and organisational change, while seizing the opportunities AI presents to enhance potential.
Our AI Maturity self-assessment helps you understand where your organisation stands today and what it will take to go further, faster. Whether you're building momentum or scaling success, this tool offers clarity on how to improve.
Read our latest AI insights, where our subject-matter experts explore a host of relevant topics - from ethical considerations to the transformative power of hyperautomation.
Oct 10, 2025 | Andy Day, Neil Gladstone
Oct 6, 2025 | Andy Day, Neil Gladstone
Sep 25, 2025 | Becky Davis