Putting mobility at the heart of the digital enterprise
Digital transformation and mobility go hand-in-hand. Whether it is providing a seamless service to the customer when they want it, where they want it, through whatever channel they choose, or enabling workforce mobility, the digital enterprise must also become a mobile enterprise.
By adopting mobile technologies, organisations can equip sales and field-based service staff with enterprise applications wherever they are. This liberates their workforce to engage more effectively with the customer in their own home or workplace. Employees of digital businesses are able to exploit the same mobile capabilities that they do at home or socially within a safe and secure enterprise environment.
For many CIOs, this has meant a steep learning curve. Cautious about the impact of dynamic online platforms on security, support and infrastructure, they have seen individual departments side-stepping them and buying their own digital systems. This has had a detrimental impact on IT spend both in acquisition and in the subsequent provision of an enterprise that can support uncoordinated digital and mobile expansion.
What’s needed is an effective mobility offering: one that allows CIOs to lead the organisation through digital transformation, rather than follow in the steps of consumerised IT in the workplace. Sopra Steria can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and innovate with digital and mobile solutions.
Control the proliferation of devices
We work with our clients to assess their maturity and enterprise mobility capability, helping them to shape, build and deliver a Managed Mobility Service. We understand the need for tight central control of staff IT entitlements and costs relating to mobility. We advise on how to control and manage the proliferation of end user devices used to access working environments.
Our solutions both support new ways of working and ensure data security. They make it possible for organisations to respond quickly to opportunities and events with access to systems and data from anywhere. They embrace strategy and policy development as well as physical mobile device management.
We work with the CIO or other relevant people to develop mobile applications that differentiate the business, for example workforce management apps for mobile and remote teams.
Our Mobile First strategy unlocks value with secure flexible propositions that enable our clients to deploy mobility at a simple transparent cost. We build solutions on our secure agile cloud platform, delivered and managed using proven ITIL processes.
From strategy to implementation and management, we put mobility at the heart of the digital enterprise.
We help organisations take a Mobile First approach through:
Digital and mobile
As a trusted partner in some of the world’s biggest mobile and digital programmes, we have developed innovative applications and solutions with both business-to-business (B2B) and business-to-customer (B2C) implications. For example, we have provided digital and mobile portals, geographic interface systems (GIS), machine-to-machine (M2M) solutions, and real-time, secure synchronisation between central systems and mobile applications. Our solutions include mobile, multi-channel and digital strategy consultancy and design, application development and enterprise architecture, mobile payments and testing. We improve the end-to-end implementation of mobile and digital strategies across organisations, helping our clients to develop new market segments and enhance the customer experience.
We provision, manage and enable the entire Managed Mobility process, allowing our clients to outsource their mobility to us. This means that we manage your enterprise devices and perform end-to-end configuration and provisioning for both tablets and smartphone. Your users will have a consistent experience across devices and we can provide secure retrieval of corporate email, calendar, file shares, whilst users retain access to personal data and consumer applications. By outsourcing your mobility to us, including management of 3G and 4G network suppliers, your IT teams are freed up to focus on the enterprise technology you need to operate your business.
While mobile technology is ubiquitous outside the workplace, it is still not mainstream within the corporate world, although that situation is changing fast. We help our clients climb the mobility ladder with a suite of services designed to help them understand where they are now and where they need to get to. These services include:
- Mobile Business Strategy Assessment
- Mobile Application Assessment
- Mobile Infrastructure Assessment
- Commercial review of current mobility landscape
We have a particular strength in developing, testing and implementing mobile applications for business. For example, we used an Agile approach to develop two Apps for iPhone and Android platforms on behalf of a leading online fashion retailer. The Apps channels offer exciting ways for customers to engage with the retailer. We can develop sector specific Apps for your business. For example, do you need Apps that allow field operatives to access data whilst on client site and update jobs in real time, potentially ordering required parts? The potential is huge and we have the expertise to work with you to untap it.
Sopra Steria has long standing strategic partnerships with global Tier 1 telecoms provider Telefonica and mobile software security giant Symantec. This puts us at the heart of emerging mobile developments.
We have developed a proprietary solution for mobile workforce management. This helps to establish vastly improved workflow integration and promotes collaborative working right across the enterprise, bringing mobile employees and office-based teams seamlessly together.