Business process services

Gain a step-change in performance improvement for
your front and back office operations

What if you could redesign the vital processes that drive your organisation, positively transform agility and cost while freeing your teams to focus on performance and growth?

That’s what Sopra Steria’s award-winning Business Process Services (BPS) deliver, combining outsourcing (BPO), consultancy and transformation services. Sopra Steria is one of the leading BPS providers in Europe, the market leader for Finance & Accounting and runs arguably the largest multi-service, multi-client Shared Service in Europe. We run high-end operations for various industries across customer service, data validation, compliance checking, payments and query resolutions.

Private and public sector organisations trust our experience-led approach to help them run smarter, optimising either solitary functions or fundamentally restructuring how they work to create fluid, OPEX-based operating models to save millions and transform service. 

Where some consultants focus on futures that may not happen, we roll up our sleeves and deliver, analysing your performance and designing a realistic improvement plan, and executing, giving you a dynamic mix of know-how and can-do unrivalled in the industry. Our aim? It’s to seamlessly replace stale, rigid and outdated processes with commercially innovative, lean and responsive new ways of working. Collaboration is at the heart of everything we do, working intimately with your key stakeholders to deliver pragmatic, reliable solutions in line with your own specific business objectives. Our philosophy is to make realistic promises and over-deliver - never wooing you with hype but rather wowing you with tangible business impact and bankable results. 

Our approach

The backbone of our approach is our comprehensive Process Intelligence Methodology (PIM). This covers the complete business run/change cycle, drawing upon our consultancy, transformation and delivery services. 

3 ellipses - Transformation, Consulting, Delivery - with PIM at centreThrough the tools, methods and experience embodied within PIM, Sopra Steria can take organisations from operational health-checks, through radical re-visioning of the operating model to transformed services that are sustainably improving, delivered by a motivated, empowered team. We push the boundaries of BPS, from the type of work we run to the way in which we design its delivery. We track, embrace and implement “hot” new ideas from BPaaS* to Robotic Process Automation.

Our methodology was built to transition and transform some of the most complex business processes outsourced today. This helps prove the “art of the possible” and expand the benefits case. It allows us to take on highly unique industry-specific work safely, rapidly realising better outcomes. It also recognises that transformation is a two-way street and that the retained organisation often has a massive change journey to take. Sopra Steria’s consultants can support you with your change programme bringing learnings from other successful business transformations.

If you have a question on any of our services, or would like to discuss topics such as BPaaS* or Robotic Process Automation, please contact us.

Related services that can help you transform your business:


* BPaaS - Business Process as a Service