Ryan Lacey

UK Transport Market Lead

Ryan is a technology and transformation leader with deep experience working across the UK transport landscape to modernise complex operations and accelerate the adoption of cloud, data and AI‑driven capabilities. He has partnered closely with major transport organisations to improve service resilience, enhance customer experience, and enable teams to deploy secure, scalable digital platforms.

Latest Publication

Latest Publications

Reimagining customer experience for UK airlines

Ryan Lacey

Airline customer experience has entered a period of accelerated change. Passengers expect journeys to reflect digital experiences across other industries - seamless, personalised, and supported by real‑time information.