Ray Marshall is an experienced professional with extensive expertise in service management within the government, transport, telecommunications, financial services and technology sectors. As the Head of Service Management within Digital Platform Services (DPS) at Sopra Steria UK, he manages a team of Service Delivery Managers, Service Transition Managers and Service Architects/Designers.
Ray consistently demonstrates a commitment to excellence, driving significant improvements in service delivery and client satisfaction. His key skills include leadership and team management, strategic planning and execution, data analytics, customer experience management, and continual improvement. Ray holds certifications in ITIL4 Management Professional, COBIT, ISO 20000 Consultant, Prince2 Practitioner and Lean Six Sigma.
Ray’s current area of focus is the adoption of AI and intelligent automation within ITSM, coupled with human centered design - to enhance the customer experience and value propositions.