Mark is a collaborative design leader who has been shaping and delivering strategic work across Health, Public Sector and Financial Services for the past 12 years. He helps organisations improve services and achieve better outcomes for the people and communities they serve.
Leading complex programmes with multidisciplinary teams, creating clarity and turning insight into practical delivery, Mark brings a systems-thinking approach, helping organisations improve internal processes, structures and ways of working to support lasting change.
He is particularly focused on inclusive design and designing for people in vulnerable situations, making sure services work well for everyone by addressing barriers, involving diverse voices, and designing for equity from the start. With deep skills in service design, research, interaction design and prototyping, Mark combines hands-on practice with clear, outcomes-focused leadership.
Most recently, he has been working with NHS Blood & Transplant, leading the design practice and overseeing delivery of projects focused on improving donor, clinical and internal services