Mark Brown

Principal Solutions Architect

Mark Brown is a Principal Solutions Architect at Sopra Steria, specialising in large‑scale digital workplace transformation across the UK public sector and other secure, regulated environments. He leads the design and delivery of end‑user computing services, combining strategic leadership with hands‑on execution.

His focus is on delivering a user‑centred, secure digital workplace using Digital Employee Experience (DEX), automation, and AI, helping organisations move beyond traditional IT services towards more predictive, experience‑led operating models. Mark plays a key role in shaping architectures, operating models, and innovation strategies that drive measurable improvements in service quality, efficiency, and user satisfaction.

Latest Publication

Latest Publications

The rise of self-healing digital workplaces

Mark Brown, Richard Caddick

Learn how self-healing digital workplaces use AI, automation and analytics to resolve issues automatically, reduce disruption and improve employee experience.

How AI is transforming IT Service Management

Mark Brown, Richard Caddick

Discover how AI is reshaping IT service management through proactive support, automated remediation, predictive maintenance and improved employee experiences.

Five steps to prepare your organisation for the future of DEX

Richard Caddick, Mark Brown

Preparing for the future of DEX starts with people. Explore five actions that help organisations improve employee experience while embracing AI, automation and responsible governance.

The hidden cost of workplace technology friction and why Digital Employee Experience matters

Richard Caddick, Mark Brown

Learn why Digital Employee Experience matters and how reducing technology friction improves productivity and employee outcomes.