Mark Brown is a Chief Technology Officer at Sopra Steria, specialising in large‑scale digital workplace transformation across the UK public sector and other secure, regulated environments. He leads the design and delivery of end‑user computing services, combining strategic leadership with hands‑on execution.
His focus is on delivering a user‑centred, secure digital workplace using Digital Employee Experience (DEX), automation, and AI, helping organisations move beyond traditional IT services towards more predictive, experience‑led operating models. Mark plays a key role in shaping architectures, operating models, and innovation strategies that drive measurable improvements in service quality, efficiency, and user satisfaction.
Richard Caddick, Mark Brown
Preparing for the future of DEX starts with people. Explore five actions that help organisations improve employee experience while embracing AI, automation and responsible governance.