Lorri is an Senior Service Designer in the Experience Design team.
For the last decade, she has worked as a Service Design consultant for third and public sector organisations. Her particular interest is in the creation of public services that prevent, mitigate and reduce inequalities across society.
She is a co-founder of the Service Design Scotland Network and Co-Facilitator of the Service Design Scotland Distanced Gatherings.
Aug 15, 2023 | Lorri Smyth
Service design plays a crucial role in transformation by supporting people to navigate the complexity of the world around us. Here are some ways that service designers navigate complexity.