Erica Livermore is a senior
transformation leader at Sopra Steria, specialising in product, customer and
employee experience, operational transformation, and digital innovation. With
extensive experience across the public and private sectors, she has led
large-scale programmes that modernise services, redesign user experiences, and
harness data, automation and AI to improve performance, efficiency and
outcomes.
Working at executive level within
complex and highly regulated environments, Erica is known for aligning business
strategy, service design and technology to deliver practical, scalable change.
Her expertise spans customer and employee experience transformation, platform
modernisation, CRM, contact centres and AI-enabled services, with a reputation
for bringing clarity to complexity and balancing innovation with measurable
results.