Caroline is a customer-focused marketing specialist, with 20 years' experience in B2B, financial services, technology and the public sector. Before joining Sopra Steria in 2021, she worked in local government, for PHS Group, two Microsoft Partners and regulated financial services provider Target Group. Her work has been featured in Digital Leaders and Ambulance Life.
Caroline Williams
We surveyed the preferences and attitudes of consumers towards debt to get an understanding of what customers want. Read more about our key findings and the actions creditors can take to enhance their customer experience.
When creating digitised services, it’s critical to fully consider the growing digital divide amongst users in the UK and across the world. Digitising services is often a great way to achieve delivery at scale.