The Citizen View of Government Digital Transformation - 2017 findings

Shining a light on digital public services

   Digital technologies are fundamentally changing the way we live, work and interact with each other. They are providing unprecedented opportunities for governments, enabling them to radically transform their complex bureaucracies to become more agile, innovative and user focussed.

Sopra Steria’s latest research confirms that digital is at the heart of government transformation. The adoption of digital technologies in government is bringing substantial benefits to the economy and society.

This research was conducted by Ipsos. The study is a comprehensive assessment of the uptake and impact of digital government in the UK, France, Germany and Norway. It is the second year that they interviewed 4,000 citizens across the 4 countries (1,000 in the UK). The research provides a comprehensive view of the citizen’s opinion on the development of digital public services, their expectations for the future and confidence in government’s ability to deliver on their promises.

The study shows that digital delivery is seen as advanced and services are judged more accessible and easier to use. This results in more satisfied and engaged citizens. But health services are considered a priority for investment and citizens are demanding more streamlined and joined-up delivery.

This report will serve as a benchmark for government leaders and managers to understand their journey to digital delivery and how best to use new technologies to enhance interactions with the public.

Read the full research findings.

See also our infographic with a summary of findings.