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Date Event description Action
Client stories

Creating an online pension drawdown journey for Hargreaves Lansdown

Our centre of excellence utilises the specialist capability that exists in our CX practice called cxpartners. The resources and capability within cxpartners are focused on user centred design, transforming organisations, services, and products by making them more customer centric.

Hargreaves Lansdown needed to create an online pension drawdown journey from scratch and engaged with cxpartners. A user-centred design revealed how to help investors make informed, complicated decisions with confidence.  The resulting new online pension drawdown journey is delivering better outcomes for clients and Hargreaves Lansdown.

Read the client story here


Identification and Verification - Northern Ireland Prison Service

Innovative tech combination empowers inmates and unlocks vital resource

Enabling the expansion of an innovative telehealth initiative through an expert procurement process

NHS Liverpool CCG has been at the forefront of implementing telehealth for patients with chronic obstructive pulmonary disease (COPD), chronic heart failure and diabetes. 

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Emma Morgan

Head of Communications & Events

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Kate Smith

Practice Director, Brands2Life

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