Whitbread renews multi-million pound contract

Whitbread extends existing finance and accounting BPO deal for additional five years.

Steria, a leading provider of IT-enabled business services, announces the signing of a 5 year, multi–million pound contract extension with Whitbread. Whitbread, with an annual turnover of £1.8bn, is one of the leading hospitality and catering companies in the UK and encompasses well known high street brands including Premier Inn, Brewers Fayre and Beefeater. Under the contract extension Steria will continue to provide finance and accounting business process outsourcing to the company’s hotels and restaurants, with services covering VAT, reporting, reconciliation, general ledger and accounts payable and receivable.

The new contract will see Whitbread benefit from a significant reduction of 14% in annual service costs, while at the same time seeing operational efficiency increased. Steria is able to deliver these benefits through an iterative approach of process re-engineering and incremental innovation. The contract extension will also allow Whitbread and Steria to maintain and develop the existing presence in Chennai and Noida and increase the scope for further development of existing services.

The contract cements a successful relationship that Whitbread and Steria have developed over the past 20 years, culminating in Steria being awarded the Partner of the Year Award by Whitbread in 2011.

Andrew Pellington, Finance Director at Whitbread commented: "Choosing to renew our contract with Steria was an easy decision to make. Our relationship with Steria has evolved into a true partnership over the last 20 years, and we are extremely pleased with the quality of the existing finance and accounting BPO we have in place and the cost savings and innovations we are set to see in the next five years. In the current economic climate, we need to ensure efficiencies are made across the business and with Steria we know that this is the case."

Gavin Chapman, Chief Operating Officer at Steria said: "We are delighted to have renewed our existing contract with Whitbread, further underlining our credentials as a leading provider of finance and accounting BPO services. We work in a very collaborative way with Whitbread, setting a benchmark we seek to emulate in all of our BPO relationships by constantly looking for ways to develop and innovate the services we deliver.  This extension is testament to that approach."