Morrison Utility Services signs 10 year BPO deal

Steria has been awarded a 10 year contract with Morrison Utility Services Ltd (MUS), the UK’s leading utility service provider. The Framework Agreement for Business Process Outsourcing (BPO) will give Steria the opportunity to carry out appropriate business processes to support MUS’ field operations across the UK; taking advantage of Steria’s offshore expertise in delivering complex, customer specific business processes to drive down cost and increase quality and customer satisfaction.

Steria, a leading provider of IT-enabled business services, today announces it has entered into a 10 year contract with Morrison Utility Services Ltd (MUS), the UK’s leading utility service provider. The Business Process Outsourcing (BPO) deal will provide the opportunity for MUS to benefit from Steria’s expertise in transactional processing; allowing the business to concentrate on its core activities and focus on client demands.

The first process under this agreement will support MUS’ contract with a water supply and treatment utility company, and will see Steria deliver a high volume of crucial information packs to MUS field operatives. These packs will ensure that it is safe to excavate before works are carried out. They will be prepared by a team in Steria’s Noida service centre.

MUS will benefit from Steria’s offshore expertise in delivering complex, transformational customer-specific business processes, driving down costs and increasing quality and customer satisfaction.

It is anticipated that further appropriate business processes could be included in the agreement should the pilot process prove successful.  

Jim Winnicott, Group Commercial Director, MUS, commented: “At Morrison Utility Services, we recognised BPO as an opportunity to reduce costs while both improving efficiency and increasing levels of customer service. Steria not only provides us with proven process delivery capability and scalability, but we are confident the team can deliver real long-term value to our business, allowing us to take advantage of new techniques and innovative technologies as they emerge. In Steria, we have found a partner with whom we can enjoy a long-lasting, valuable and trusted relationship.”

Stuart Allan, Head of Transport and Utilities at Steria, commented: “Margins in the utilities market are small, so business efficiency is paramount if organisations wish to retain and grow their market position, as well as maximise shareholder value. By working with skilled and experienced partners in a mutually beneficial relationship, utilities companies like MUS can reap the rewards of outsourcing in terms of cost, efficiency and capability – achieving the best value in the easiest, most trustworthy way possible.”