Boots UK extends strategic partnership

New deal will see greater focus on innovation and the closer alignment of application management to business outcomes.

Steria, a leading provider of IT-enabled business services, announces that it has extended its 10-year strategic partnership with the pharmacy-led health and beauty retailer, Boots UK. Under the new three year deal, plus an optional two year extension, Steria will provide application management for around 350 business critical applications, resulting in a more efficient, enhanced service, with identified cost savings and higher levels of performance.

The applications to be managed by Steria under the new agreement underpin Boots UK operations in retail and healthcare, plus many of the business critical support office functions such as HR, along with desktop and legacy applications. The solution will provide an application support service which is more closely aligned to Boots UK’s changing business needs.

The renewed relationship establishes a new platform for continuous improvement where Steria will work collaboratively with Boots UK and its other IT suppliers to identify ongoing efficiencies and cost savings, which will in turn enhance the customer experience and loyalty.

Jonathan Vardon, IT director, Boots UK, said: “As a high-street name with close to 2,500 stores across the country, it’s really important that we are constantly innovating to give our customers the highest possible level of service. Over the past decade, Steria has demonstrated an ongoing and proactive commitment to help us on this journey, and we look forward to the future benefits of this partnership.

Gavin Chapman, chief operating officer at Steria UK, said: “Steria has strong credentials when it comes to innovation. For a number of years now we have been working with retailers to enhance the efficiency of business critical applications through ICT and we are looking forward to working with Boots UK to help improve its business and IT alignment.