The 20:20 Customer Experience Summit provides attendees with the opportunity to get the cutting-edge view on customer experience from the companies and leaders at the forefront of change.
Do you want to hear how retailers are going digital? Or about the way hotels are personalising customer journeys? Or learn from telecoms how to leverage new customer data?
Why should you attend?
With more than 60 speakers from organisations including retail, hospitality, travel, finance, utilities and telecoms, the 20:20 Customer Experience Summit is the place to hear from the best on how to excel in a customer-centric world.
- Hear from leaders like John Lewis, Thomas Cook, Transport for London, Everything Everywhere and more
- Get a cross-industry view on the big themes: creating customer centricity, digital transformation, building customer relationships, and the future of customer experience
- Tailor your day with a personalised programme with streams covering measurements, customer journeys, data, channels, loyalty, new tech and more
- Network and learn from peers in our 15 discussion zones and nine roundtables hosted by industry experts
Sopra Steria is taking part in the “Measuring Experiences” stream at 11:50am on 30 June where Sean Tomlinson, Head of Consulting and Propositions is a key note speaker looking at “Are we serving our customers well?” and how would we know?
Taking the results from a recent Sopra Steria survey, Sean explores the difference in views between what companies and customers think about the quality of customer centric services, and what companies need to measure and subsequently do, to bridge the gap.
Find out more information about the event
Understand how Sopra Steria is helping our clients understand the implications of being a customer-centric organisation