Consumer engagement is the central issue for energy utilities as the industry moves towards a pivotal year in 2015 and this event which will address this topic.
There is real change underway in the energy sector in the coming months. This will involve the passing deadline for reducing the switching process to a 17-day timeline, regulatory pressure to radically improve service at all levels of the customer experience and the impending Smart Meter roll out in 2015. Energy utilities must be at the top of their game when it comes to consumer strategy, collaboration and communication.
The 2015 Utility Week Energy Customer Conference will demonstrate how to manage all of these challenges and improve energy utilities' reputation with customers. It will showcase the best in the industry sharing how improvement in these areas has brought increased consumer retention, a more transparent image and ultimately the rebuilding of a confident relationship between the energy sector and the end-user.
To provide an insight into the need of energy and utility companies to focus on improving all levels of customer service, Stuart Allan, Head of Utilities at Sopra Steria will present ‘Creating a customer service organisation that is fit for the 21st century’.
Geraint Evans, Head of Digital Consulting & Propositions, Sopra Steria will lead an interactive session around ‘Communicating a consistent brand: how to give customers a positive customer experience across all platforms’, followed by a panel question and answer session and debate: What level of engagement do consumers actually want?
Find out more about the event and book your place at the conference.
To attend Stuart’s presentation, participate in Geraint’s session and receive 15% discount off registration, enter code STR15 when booking.
Come and visit us at the Sopra Steria stand in the exhibition hall to discuss changing customer expectations and how you can stay ahead of the curve.