This popular one-day event will drive forward the paradigm shift towards placing customers at the heart of the business. It will bring together senior directors from water companies, solution providers, suppliers and regulatory bodies to share their expertise on the most important consumer strategy issues of communication, engagement, Service Incentive Mechanism (SIM) and customer insight among other critical issues.
Ahead of the crucial SIM changes due in spring 2015, the time has come for a refocus within the water sector. The first task is creating a customer-orientated culture led from the boardroom; followed by embedding programme delivery throughout the business. The customer is king, and water companies need to adapt accordingly.
To provide an insight into the need of water companies to focus on improving all levels of customer service, Stuart Allan, Head of Utilities at Sopra Steria will present on ‘Creating a customer services organisation that is fit for the 21st century’ at 11.45am
Discover more about the event and book your place at the Utility Week Water Customer Conference
To attend Stuart’s presentation and receive 15% discount off registration enter code STR15 when booking.
Come and visit us at the Sopra Steria stand in the exhibition hall to discuss changing customer expectations and how you can stay ahead of the curve.